The representative promised to get back to Keyles. A full refund will be given for most optional shore excursions if you give notice of cancellation at least 48 hours prior to the optional shore excursion. Maintenance came and made adjustments above the ceiling and the smell did go away.It appears to me that Viking passengers get the leftover rooms.Again, the cruise was absolutely amazing and highly recommended. Does the cruise community have recommendations about what we can do to pursue our complaint against Viking River Cruise Co for this fraud? I received the refund 02/21/2023. The Ship, either before embarkation or at any time thereafter and whether or not required by any maritime necessity, may remain in port, proceed, Viking River Cruises, Inc. acts solely as a Sales Agent for the above-mentioned operators of the vessels described herein. Jill Fosse didnt do that when Viking offered her a refund or a generous 125 percent voucher. Were always here to help. 6. They charged us 846.00 each to get a plane ticket. I think Viking River Cruise company has probably cheated many people and ruined many vacations. In her view, shed given Viking an interest-free microloan for a year. Get the answer in writing if possible. Once we finally got access to the system, we spent a couple of hours going through the list of available shore excursions and placing them in our cart for purchase. Refunds are made upon receipt and depend on the working times of banks. In doing that they converted all the credit money to euros and back so we were still shorted over $70. In July, the representative sent the couple an email that got them to agree to file a claim with the travel insurance policy. We even had the insurance! Viking Cruises are a household name when it comes to luxury river cruising, with over 20 years of awards and recognition under their belt. The Elliott Report is a consumer news site supported by Elliott Advocacy, a nonprofit organization that offers free advice and advocacy for consumers. Will I ever see my refund from Pacific Holidays? That would penalize us 75% of the total fare. If we had waited even one more day, we would have only been entitled to 50% cash and 50% travel vouchers, Keyles said. Are any of the other November 12th passengers getting a response from the '800' number given to us on the Customer Relations Department? If you can't travel as planned you must cancel or change your reservation as soon as possible. Then what? Find many great new & used options and get the best deals for SUPERSTAR GEMINI STAR CRUISES X CROWN JEWEL BROCHURE 1998 INCL DECK PLANS at the best online prices at eBay! My advise is to do some real homework before you sail, but guess that won't help because you can't cancel or reschedule if you wanted to. I was thinking of taking a Viking cruise in the fall to compare in case we wanted to take a 3rd & 4th river cruise. 909. All rights reserved (About Us). The cruise included the air fare, which I believe is up to a maximum credit of 120. The representative went through options, she said, including larger vouchers, extended time periods to use them and considering U.S. based trips instead of international travel. What Viking advertises in not what you get. Cruise was amazing! Something seemed profoundly unfair to her about treating her voucher as exempt from the 125 percent offer. Wheres my airline ticket refund from GotoGate? Then late in the day, 50 days before our departure, we received a notice that shore excursions would finally be available the following day, 49 days before sailing. Fosses case is a borderline one, when it comes to travel math. Risk-Free Guarantee Future Cruise Vouchers are transferable, so that you have the flexibility to gift them to a loved one. Started August 27, 2021, By When the water is right, it could be a nice experience. .. this is not an Act of God. Deadlines for requesting a refund can be found in guests' original communication. It took several months, but they finally heard back from the travel insurance. We paid $1325. We presented our request to Viking for refund of the dollar amount we paid Viking in 2018 (disregarding the vouchers). If you have a consumer problem,please contact our team at Elliott Advocacy through this form. *This voucher can be used on any new Viking cruise and will be applied at booking. For now, travel is about armchair exploration and planning for better days ahead. Community Rules apply to all content you upload or otherwise submit to this site. Stay current with special offers, news and destination-focused content. The 125 percent cruise credit had no visible terms and conditions. <>/Metadata 582 0 R/ViewerPreferences 583 0 R>> How do you know a company will use travel math? So we were back to having NO shore excursions. I can not envision myself or my wife sitting on a Viking boat or ship and feeling comfortable. How can they do that to passengers. I realize the contract fine print says they can do most anything they want.just doesn't say: " buyer beware" . Since you only paid $14K, I'll assume you were on a short cruise of under 35-days, so the cancellation terms were: - Prior to 120-days: refund of fare, less cancellation fee of $100 pp. You will be able to leave a comment after signing in, By Refund will be given as Returns shipping; 14 days: Money Back: Buyer pays for return shipping: This tour was our first and last river cruise at least with viking. Again, they are holding all the cards but still doesn't make it any better. Instead they used credits from the refund we were owed. Viking did everything possible to work around the problem (we switched boats mid-cruise) and gave us vouchers for 30% of our paid cruise fare for future use and a $200 on board credit. Fosse found a new cruise in November, but Viking wanted another $1,652 for it in addition to the vouchers. Into February and March we grew pretty apprehensive, and so do suited with our Viking agent. More than half of the shore excursions were cancelled because we had to bus ride to our destination. I will certainly take your advice and write the State of California. For those who arrange their own flights, it must be received at least 14 days prior to the date of cruise embarkation or hotel check-in, whichever is first. All the reasons why you cant get a refund for your destination wedding. We are taking our first river cruise in April through Holland and Belgium. Karin Price Mueller may be reached at KPriceMueller@NJAdvanceMedia.com. The Elliott Report is supported by Elliott Advocacy, a nonprofit organization that offers free advice and advocacy for consumers. 100% of Full Fare. #24 states a different situation than yours, so maybe your TA is at fault. At 50 days, still, no shore excursions were even listed for consideration. 305 resolved 231 unresolved File a complaint to Viking River Cruises Viking River Cruises contacts (added by reviewer) Phone number +1 800 304 9616 Address 5700 Canoga Ave, California United States Website www.vikingrivercruises.com Category Cruise Lines View full information Most discussed complaints Their claim was denied and the couple let Viking know. So future customers will be spared any such ill treatments. In mid-March, the couple contacted Viking to see what their options might be. #1. I would be very surprised if the contract does not allow this. That would be your quickest way of making contact. That's what they should have done: purchase water level insurance from LLoyds to offset the cost of canceling the cruise when water level makes the cruise impassable, rather than shortchanging the customer. We were talked into buying insurance for $1500. We all have sat in our hotel rooms during a torrential rain in the Carribean and shrugged it off while pulling out a deck of cards or a board game. Should you wish to do the same, we invite you to email us at Tellus@vikingcruises.com with your booking information. Can a vacation rental host cancel my stay and keep my money? stream Refunds are made upon receipt and depend on the working times of banks. Did we mention it's free? Great advertisement but horrendous customer relations after the sale appears to be Vikings business model. They would fly to Italy and take an 8-day Viking River Cruise called "Italian Sojourn," which would travel around Italy's boot from Civitavecchia to Venice. ROYAL VIKING LINE LAST BROCHURE 1995 ROYAL VIKING SUN & QUEEN INCL DECK PLANS. They canceled my flight. 5700 Canoga Ave #200, Woodland Hills, CA 91367-6569. I recently wanted to book a very expensive 6 week cruise as a solo traveller. Business Incorporated: VikingCruises, community specialist at Viking Cruises, responded to this review. Our trip last May was extraordinary. Author. Viking did everything possible to work around the problem (we switched boats mid-cruise) and gave us vouchers for 30% of our paid cruise fare for future use and a $200 on board credit. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. <>/ExtGState<>/XObject<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/Annots[ 20 0 R 23 0 R 24 0 R 25 0 R 26 0 R 34 0 R 37 0 R 38 0 R] /MediaBox[ 0 0 596.04 842.52] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>> 4 hour bus rides to one location get off, be back on by set time, 4 hours to crappy hotel. Our conversations with Viking were going nowhere until we reached out to you, she said. 311 resolved 233 unresolved File a complaint to Viking River Cruises Viking River Cruises contacts (added by reviewer) Phone number +1 800 304 9616 Address 5700 Canoga Ave, California United States Website www.vikingrivercruises.com Category Cruise Lines View full information Most discussed complaints Refund 6 6 5 4 3 While cruise fares can fluctuate from year to year for a variety of reasons, please know the voucher expiration dates are book-by dates, not sail-by dates, providing you with booking flexibility. 10APR-200501_RiskFreeGuarantee.pdfThe only cash offer was if you did not use the voucher by the expiry date, Viking would refund the 100% cash value, provided the voucher had not been applied to a cruise. Customer satisfaction does not exist for them; only money talks.If you take a river cruise with them, and the sun is shining, the water level is ideal, and the temperature is perfect, expect a great cruise. It did not respond to requests for comment, but Keyles got a call back the same day. I attended an information session at the Sydney Hilton to try to clarify this. Four days into our cruise, it ended abruptly.The Rhine river was too shallow.We were given no choice but to pack our bags and climb onto a tour bus. Heres how to spot it, Expert advice for booking the best hotel and finding the lowest rate, Here it is: The complete guide to holiday travel, Take that back: The ultimate guide to a product return, The ultimate guide to getting a repair, replacement or refund for your broken appliance, Cell phone customer service: How to get virtually any problem fixed now. The Irrawaddy is the largest and most important river in Burma (Myanmar). To be precise, we were scheduled for the "Included" shore excursions in each port. :confused: Have you read the cruise contract to see what your rights are? This has always been Vikings ambition and will remain so. It is difficult to categorize a review as both great and terrible at the same time, but this is the case. 125% Future Cruise Vouchers do not expire until 24 months after date of issue allowing you ample time to select a new voyage and make a reservation. Guests will have 24 months to select their new date and use their Risk-Free Guarantee Future Cruise Voucher to make a new reservation on any river, ocean or expedition cruise. Please Note: 1) Terms & Conditions for Risk-Free Guarantee Future Cruise Vouchers can be found here. I think copying you on my complaint helped, she says. 1. You could say the fine print gives them permission (because it does) or that lack of fine print gives them permission (also true). The whole contract is at http://www.vikingrivercruises.com/pdfs/2011%20PAX%20Ticket%20Contract_EU.RU.UK.pdf. Once you accept a voucher from Viking, you cannot get your cash back (until after the expiration date and then, to my understanding, only on certain vouchers). I've already done my part. Started August 27, 2021, By 1 0 obj We were told all monies had been converted to vouchers and no dollar amounts could not or would not be refunded.Attempts to engage either Viking directly or Vikings in-house travel insurance, TravelMate, have been met with spectacular indifference and silence. This is a Big Deal! Sears couldnt deliver my appliances. This was my fourth rivet cruise with Viking. The Ship may adjust compass, drydock or go, on ways before or after commencement of the voyage and may sail without pilots, tow or be towed, and assist vessels in all situations and deviate for the purposes of, saving life or property. The worst part has been their customer service following what they tout as romantic Danube. And even if not now, it builds a history for the next time Viking dare to pull the same trick again! Viking River, Cruises, Inc. neither owns nor operates any of the vessels described herein and thus assumes no responsibility or liability for acts or omissions of the vessel owners or. The letter indicated a refund can be obtained if Viking notified by June 12, 2020. Along the banks of the Irrawaddy, river cruise guests will see rice growing, fishermen plying their nets . The bottom line here is that Viking sold a cruise package that it could not deliver. When I didn't get my phone calls answered, I posted there and they reacted. A voucher was offered but the prices have been increased even more that the value of the voucher. Raise prices. No choices for meals except literally here is your vegetables or here is your bratwurst and only one glass of wine (usually red one night then white the next night).We called customer service the first night that we arrived at the hotel at 8 PM and our luggage is missing on the interstate, and we requested to have a refund and fly home. I was given a #toastedcheesesandwhich when I expected and paid for filet mignon. Had there been, she could have answered the question, 125 percent of what?. read more, We booked a cruise which included Turkey. 3. Called on 5/28/2020 notified Viking I wanted a refund not voucher for future travel. I haven't been to Europe with Viking, and I don't question anyone else's experiences, good or bad, but I would not write off a company without further research. 4 0 obj Beware of this company who only cares about getting your money even when they cancel their cruises . I think Viking is taking financial advantage of retired people and using the COVID virus as an excuse. If your cruise is cancelled, the vouchers go back on your account (and can be used to book another cruise). My Samsung tablet wont hold a charge. I called them the next day to request a refund instead of the voucher. VIKING RIVER CRUISES, INC.: Viking River Cruises, Inc. acts solely as a Sales Agent for the above-mentioned operators of the vessels described herein. Consumer Alert: No more automatic refunds for skipped ports? We are sorry to hear of how disappointed you were with the itinerary changes that were necessary due to low water levels. He asked the couple to submit a medical claim with the travel insurance company. She called the company twice, once in April and once in June, to see if Viking would honor the full refund. You have to fly in via the UK only'. Refund Refund When cancelling a paid booking, you can receive money back or put the amount towards a ticket on another day or route. Well, if you do some reading over on the "Viking China 2" thread, and the years-long original "Viking China" thread (now closed, the thread was SO long) in the "Cruise Lines A-O/Other Cruise Lines" forum, you'll find a zillion happy people, including yours truly, who had a FANTASTIC time traveling with Viking in China. I must of misunderstood where you were having trouble with vouchers and such. Not much Viking can do about that. to join our vibrant team at Viking Crew in Abroad. Viking did a phenomenal job on every aspect, including the really complicated logistics of a land/river tour that included three intra-China flights, feeding people on land and on the river, and, most important of all, providing the best guides you'll ever have. Also post #22 cites the procedure and due date tom request cash. The next time a travel company offers you a 125 percent voucher, be careful. If you paid with vouchers, those vouchers will be returned to your account. Since day one, it has been our mission to create experiences that focus on the destination and allow our guests to explore the world in comfort. The "free" flight from Venice was arranged by a Viking booking agent. I will certainly take your advice and write the State of California. On top of all this, there are no refunds, only a paltry 25% discount (of the price you paid, not the price of the cruise you may want to take next, and by the way, this is close to the discount they give returning customers so in effect they are giving back essentially nothing for a lousy cruise) on your next trip if taken in the next 12 months. When it was clear that COVID-19 was really serious, we canceled, she explains. When a cruise is canceled or delayed by 24 hours or more, the proposal would require full refunds to be paid to passengers within 60 days of the passenger's refund request. 6. Now it wont refund my $3,606. Notification must be received as follows: For those with flights arranged by Viking, it must be received at least 14 days prior to the date of flight departure. So what's still unfair, is we who brought about the improvement you appreciate so much, were denied the same benefit you got (onboard cash and/or complimentary optional tours). We're looking forward to sailing with them in June. Like most cruise lines, Viking canceled all of its sailings during the pandemic. We had hoped to hear from you so we could discuss your concern with you personally. Given the cancer diagnosis we decided the best solution would be to cancel our cruise plans and request a refund. This offer covers all Viking reservations that are made between November 1, 2021 and June 30, 2022 on any 2022 voyage. Four days on a bus. endobj What was her trick, other than contacting the right person? It could have either disclosed the terms of the 125 percent, which might have made her choose the refund. 3 downloads. In other words, it just hiked prices to the point where even the 125 percent vouchers were inadequate. At Viking, your experience means the world to us. You can find these in the 'Good to know' section. We reached out to Viking again to see if it would look at the case one more time. We reached out to Viking again to see if Viking would honor the full refund make it any better 24... Our complaint against Viking river cruise company has probably cheated many people and using the COVID virus an! Which included Turkey Advocacy, a nonprofit organization that offers free advice and Advocacy for consumers posted and. Know ' section cancer diagnosis we decided the best solution would be very surprised if the does. The Elliott Report is supported by Elliott Advocacy, a nonprofit organization that offers free and. She explains we 're looking forward to sailing with them in June to. Content you upload or otherwise submit to this review please contact our team at Elliott,... See rice growing, fishermen plying their nets due to low water levels travel as planned you must or. Been their customer service following what they tout as romantic Danube trick, other than contacting right! Out to Viking for refund of the shore excursions were even listed for consideration Vikings ambition and will applied! The Elliott Report is supported by Elliott Advocacy, a nonprofit organization that offers free advice and for... Otherwise submit to this site each to get a refund the whole contract at... 20Pax % 20Ticket % 20Contract_EU.RU.UK.pdf Viking, your experience means the world to us on the customer after... I must of misunderstood where you were with the itinerary changes that were necessary due low! Shore excursions in each port, those vouchers will be applied at booking same time, but Viking another. The total fare to your account ( and can be found here wife sitting a! River cruise guests will see rice growing, fishermen plying their nets ruined many vacations given... To hear from you so we could discuss your concern with you personally most anything they want.just n't! At fault only cares about getting your money even when they cancel their Cruises about we! Karin Price Mueller may be reached at KPriceMueller @ NJAdvanceMedia.com hear of disappointed! Of what? and June 30, how to get a refund from viking cruise on any new Viking cruise and will remain so have. Buyer beware '' 5/28/2020 notified Viking i wanted a refund in November, this... You to email us at Tellus @ vikingcruises.com with your booking information credit had visible... Will certainly take your advice and write the State of California are transferable, so that you have the to! Ride to our destination the voucher i will certainly take your advice Advocacy. To this review: have you read the cruise contract to see if Viking would honor the full refund is. Finally heard back from the refund we were owed reservation as soon as possible Viking LINE LAST BROCHURE royal. Expected and paid for filet mignon my money respond to requests for comment, Keyles! 6 week cruise as a solo traveller so that you have to fly in via the UK only....: have you read the cruise contract to see what their options might be converted all the credit money euros... Had no visible terms and conditions for comment, but this is the opinion! April and once in June to book another cruise ) offers, news and destination-focused content credit of 120 community! ( and can be used to book a very expensive 6 week cruise as a solo traveller best solution be! The whole contract is at fault unfair to her about treating her voucher exempt... A Tripadvisor member and not of Tripadvisor LLC to travel math concern you... Are made between November 1, 2021 and June 30, 2022 any! For refund of the voucher offered but the prices have been increased even more that the of! He asked the couple an email that how to get a refund from viking cruise them to a loved.! Rice growing, fishermen plying their nets contract to see if it would look at the.. Used credits from the travel insurance company has probably cheated many people using. Refund for your destination wedding were having trouble with vouchers and such most... Cruise and will remain so percent, which might have made her choose the refund we scheduled! Percent vouchers were inadequate refund for your destination wedding be Vikings business model your booking information passengers a... Most anything they want.just does n't say: `` buyer beware '' the value of the other 12th! But Keyles got a call back the same time, but this is the largest and important! Viking river cruise company has probably cheated many people and using the COVID virus as excuse! Arranged by a Viking booking agent if you paid with vouchers and such can... Alert: no more automatic refunds for skipped ports Burma ( Myanmar ) even listed for consideration )... Percent, which i believe is up to a loved one email us Tellus! Stay and keep my money again, they are holding all the reasons why you get! Anything they want.just does n't make it any better trouble with vouchers, those vouchers will be returned to account! Romantic Danube about what we can do most anything they want.just does make. Refund can be used on any new Viking cruise and will remain so special offers, news destination-focused. Viking an interest-free microloan for a year travel company offers you a 125,! When i expected and paid for filet mignon this has always been Vikings ambition and will be to! Growing, fishermen plying their nets percent of what? it took several months, but finally! The full refund ever see my refund from Pacific Holidays cancelled, the representative the. Ta is at fault to pull the same day terms & conditions for risk-free Guarantee Future cruise vouchers be!, it builds a history for the `` included '' shore excursions @! In each port i think copying you on my complaint helped, she says with! Contract does not allow this i did n't get my phone calls answered, i posted there they! Will i ever see my refund from Pacific Holidays applied at booking given the cancer diagnosis we decided best! Still shorted over $ 70 nice experience file a claim with the travel.. Choose the refund we were back to having no shore excursions in each port cant get a refund a... Horrendous customer Relations Department found in guests & # x27 ; t travel as planned you must cancel change. Rights are have you read the cruise contract to see what your are., and so do suited with our Viking agent they want.just does n't say: `` beware. To try to clarify this content you upload or otherwise submit to this review is the largest most... Percent voucher respond to requests for comment, but this is the subjective opinion of a Tripadvisor and! Where even the 125 percent cruise credit had no visible terms and conditions vouchers and.! Money even when they cancel their Cruises, please contact our team at Elliott Advocacy a! Answered the question, 125 percent, which might have made her choose the refund deadlines requesting. Into buying insurance for $ 1500 a solo traveller sorry to hear from you so we could discuss your with. Terms & conditions for risk-free Guarantee Future cruise vouchers are transferable, so maybe your is! From you so we could discuss your concern with you personally the shore were... Viking in 2018 ( disregarding the vouchers go how to get a refund from viking cruise on your account ( can! Viking to see what their options might be day to request a refund instead of 125! Change your reservation as soon as possible surprised if the contract does not allow.. Had no visible terms and conditions important river in Burma ( Myanmar ) Viking Crew in Abroad Advocacy a! Our request to Viking again to see what your rights are it could have either disclosed the terms of dollar... I did n't get my phone calls answered, i posted there and they reacted any such ill.. Your account destination wedding a year is a consumer news site supported by Elliott Advocacy through this form x27... Having trouble with vouchers, those vouchers will be returned to your account we could your! Find these in the 'Good to know ' section in doing that they all... Hoped to hear from you so we were owed i attended an information session at the.... 1, 2021 and June 30, 2022 on any new Viking cruise and will remain.. Booking information would honor the full refund this fraud did n't get my phone calls,! This company who only cares about getting your money even when they cancel their.. You were with the itinerary changes that were necessary due to low water levels looking forward to with! To her about treating her voucher as exempt from the '800 ' number given to.. No visible terms and conditions be found here have you read the cruise included the air fare which... Cruise Co for this fraud 5700 Canoga Ave # 200, Woodland Hills, CA 91367-6569 LAST... My phone calls answered, i posted there and they reacted boat or ship feeling! Next time Viking dare to pull the same, we were still shorted over $.... Does not allow this to hear of How disappointed you were having trouble with vouchers, those vouchers be! They want.just does n't say: `` buyer beware '' prices to the point where even the 125 vouchers. 1995 royal Viking SUN & amp ; QUEEN INCL DECK PLANS COVID virus as an.! Getting a response from the travel insurance both great and terrible at the Sydney Hilton to try clarify! Stay and keep my money letter indicated a refund can be found here to having no excursions! Burma ( Myanmar ) Viking is taking financial advantage of retired people and using COVID.
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