Scroll down to the "Account info" section and click "Edit account info" on the right side of the screen. The Railcard does not become your property. You can use them in one of the following ways: An eticket can only be used by one customer for one valid journey and its a criminal offence to amend and/or reproduce an eticket for fraudulent use. Youll be financially liable for all bookings made with us through your account, as well as any losses we incur if you breach the Terms and Conditions or misuse our booking service. Emails found on company website sales.support@info.thetrainline.com 100% Support 0 0 emma.lambert@thetrainline.com 87% 0 0 corporate.sales@thetrainline.com 79% Neither you nor we intend any third party to be able to enforce any of these terms. If you have any questions about changes, cancellations or refunds, or if you think theres an error with your booking, pleasecontact us. This will open Add Another Email Address box. Promo Codes cannot be redeemed against any tickets for travel with CAT and Deutsche Bahn, Renfe. Click here to view details of the benefits of this Railcard and of the Railcard Contract. For policies purchased from 30 November 2020, theinsuranceis underwritten by ERGO Travel Insurance Services Limited, registered at Companies House under company number 11091555, and regulated and authorised by the Financial Conduct Authority with firm reference number 805870. You might be given the option to create an account using information from your Facebook, Google or Apple account. Yes You can contact AAA to find out more information on how to commence an arbitration proceeding. Download, print and complete the Season Ticket Refund Application Form and send it along with your physical season ticket to the address below: Card payments (Visa, Mastercard, American Express, Diners Club, Maestro), Card payments (Visa, Mastercard, American Express, Maestro), Card payments (Visa, Mastercard, Maestro, except for JPY, American Express), PayPal (except for NOK, JPY and DKK at this stage). Please allow a few working days for your refund to clear and the money to reach your account. Were an official agent on behalf of train, coach and bus operators (the operators), but we dont run these services ourselves. Purchases of Railcards are subject to a 14-day cooling off period for Railcards that have not been downloaded or used. For information on refund requests for cancelled trains see here and for information on compensation for delayed trains see here. This is because some of it such as timetables, live journey information, platform data, transport network conditions and fares comes from the operators. Otherwise, the request for the right of withdrawal is no longer admissible and the card or subscription is no longer refundable even if the start date of validity has not passed. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen. Changes can be made after 18:00, up until the date/time of travel but a fee will be applied. See the National Rail Conditions of Travel (NRCoT) for more information about penalty fares. ATOC Limited enters into this contract on behalf of the relevant operators. The count for calculating the right of withdrawal period begins the day after the purchase of the card or subscription. We cant guarantee that our website or apps will be available in the event of force majeure, or a third-party failure. Youre responsible for any fraudulent use of your eticket. You can cancel your existing booking and buy a new one." You must activate a days worth of travel on the Trainline app before you board a train service, unless an authorised member of staff or a notice provided by the operator permits un-activated travel. 27 Jan 2023. Once youve booked, well get your tickets to you as soon as possible, and always before your train, coach or bus departs. Aside from that, provided that the original Season Ticket was valid for at least a one month travel period and has at least seven days until it expires, you may change your Season Ticket with us for a different journey or class of travel. Call us between 09:00 and 17:00 UK time Monday to Friday. Calls from outside the UK may cost more), Monday - Friday, from 8am until 6pm. Trainline will not be liable for any loss or damage due to delays or cancellations, including for missed connections. Trainline will not be liable for any loss or damage due to delays or cancellations, including for missed connections. For example, if youre living it up in the South of France, well show you prices in euros instead of pounds. The Promo Code is subject to Trainlines terms and conditions (9.5). If your ticket is changeable, as well as paying for any difference in ticket cost, you may need to pay a standard charge to change your journey. Contact National Rail Enquiries. The Railcard and tickets bought with it are not transferable to anyone else and you must not give, lend, or resell them. Just so you know, we can only discuss booking details with the person who made the booking, for data protection reasons. In the UK, a Season Ticket is a non-transferable ticket that gives you unlimited travel on train services between specific stations, or within specific zones during the tickets validity period. Some operators may also have different processes for delays, cancellations and partial refunds. Please note that, in the unlikely event of our insolvency, any rail or coach tickets purchased through us will still be honoured by the rail or coach carrier. In most circumstances, you can request refunds and make changes to your booking online in your account. If youre travelling by train in France, we may notify you if you are eligible for compensation if your journey was delayed or cancelled. If the named Railcard holders travel separately, only one cardholder may use the Railcard for discounted tickets as the Railcard must be produced for inspection together with the discounted tickets. But there is no judge or jury, and judicial review of an arbitrators award is limited. You must be able to show a valid ticket, and valid Railcard on a mobile device throughout your journey. Trainline was just an intermediary between Spanish rail operator Renfe and Shapiro. You can buy your Prix Futs ticket in conjunction with any Discount Card that can be used for a specific journey. For information on refunds and changes for Season Tickets, please see the Seasons section of the terms here and Changing Your Season Ticket. Fill out anonline formwith as much detail as possible, so we can get your query to the right person and give you the best answer. You can apply loyalty and/or discount cards for eligible passengers via our booking service. When the request for the right of withdrawal is accepted, the full refund of the card or subscription is made via the payment method used during the purchase. Call us on 0333 200 8088 to make a booking or to get help with existing bookings, unless you're calling us from outside the UK where you'll need to dial +44 333 200 8088. In such a scenario, we may need to contact you to understand the circumstances for the refund. We help customers across Europe make more than 172,000 smarter journeys every day. You can then invite your colleagues to use the service. Change the email address or phone number for your Microsoft account Microsoft account Microsoft account dashboard Email addresses and phone numbers associated with your Microsoft account are called aliases and they use the same contacts, online storage, subscriptions, and account settings. Discounts are not available on tickets for travel on morning peak services for journeys that start and end within the London and South East area (defined by the Network Railcard area on Monday to Friday (except on public holidays)). Type in the new address and make sure it has not already been taken . All rights reserved. We dont provide the transport services, so were only responsible for our booking service itself. Just married or moved house and need to update your personal details? Depending on your operator and ticket type, you may be able to either cancel and get a refund for your ticket or change your ticket. Ticket refunds and changes 12 articles Train times, delays and disruptions 9 articles Onboard, seating and at the station 12 articles You can find our Paris office at 20 rue Saint-Georges. Please have a look at our FAQ page for more information. Full cancellation for journeys outside of the UK. As well as paying for any difference in cost for your new ticket, we may charge you a fee to change, cancel or refund your ticket. For example, we would not be liable to pay for the costs of a hotel booking, onward travel service (for example a taxi or aeroplane service) or an event that you had to cancel because your train was cancelled or delayed. 3846791. We are not responsible for any loss or damage that is not foreseeable. Note that the right of withdrawal also applies when the card or subscription has been purchased with a reduction. When travelling by train in Britain, you can usually get on the next available service if you miss your connection. Already ordered tickets for delivery? The Trainline app brings tickets for more than 270 European operators (including all UK Rail, Eurostar, SNCF, Trenitalia, Deutsche Bahn and Renfe) into one place, so you have all the info at your fingertips. By purchasing a Railcard through Trainline, you are agreeing to these terms and also entering into a contract with ATOC Limited (Registered in England and Wales No. 1. Customers from UK, for Eurostar and European journeys. Flexi Season Ticket is still within its 28 day validity period and has unused day passes; Your Weekly Season Ticket has three or more days' validity remaining, Your Monthly or Custom Season Ticket has seven or more days' validity remaining, Your Annual Season Ticket has two or more months' validity remaining, Select your 'Active' Season Ticket and click 'Refund' in the bottom left corner. You must download the apps from the Apple App Store, Google Play or Huawei AppGallery. Note - this isn't guaranteed to work for every user. If your payment methods no longer valid (for example, if your cards expired), youll need to follow our cancellation process. we truly believe our work has a genuine impact and will change travel for the better. Don't worry, we'll make these terms and conditions available to you before you pay, to make sure you're happy with what you're buying. Call us on 01 73 44 07 86 to get help with existing bookings. If your password has been stolen we recommend changing it as soon as possible. CLASS ACTION AND JURY TRIAL WAIVERS. The $1.10 charge to your card is an identity verification fee to prevent fraud and make sure you're the one making the change. French Courts have exclusive jurisdiction to resolve any dispute in connection with these Terms and Conditions. If youve booked a refundable ticket (for example, an Anytime or Off-Peak ticket) and youve selected ticket on departure and not collected your tickets by the expiry date, you could be eligible for an automatic refund. Railcards do not apply to Season Tickets (except for the 16-17 Saver and the Jobcentre Plus Travel Discount Card, which can be used with Flexi Season Tickets), train company promotional tickets, Eurostar tickets, and most London Underground and DLR tickets. During this time, the discount is applied to fares above the minimum fare. Use our train times page to plan your journey and see when off-peak services start. Please note you cannot call us to make a booking. A Family & Friends Railcard gives you 1/3 off rail fares across Britain. Copyright 2023 Trainline.com Limited and its affiliated companies. In addition, as set forth above, you are waiving any ability for an arbitrator to oversee or determine class, consolidated, aggregated, representative or collective actions. Well inform you about the conditions that apply to each Promo Code Offer at the same time we notify you about the Promo Code. Remember, when you pay for an Annual Season Ticket, youre getting 52 weeks of travel for the price of 40. Changing your ticket for European coach journeys. trainline account change email. There are 3 ways to reach The Trainline across 3 communication modes: phone, twitter, web. If youre unable to collect your tickets (for example, if the stations ticket machine is out of order) then ask staff at the station for help. To create your account, you must give us correct information and keep it regularly updated. We reserve the right to refuse access to our website or apps, or to reject a transaction made using our booking service if you are underage, or if we otherwise deem it appropriate to do so. You must be aged between26and30years old to buy this Railcard. It's set as your primary email when you create a Google Account, but you can choose a different primary email if you like. A 26-30 Railcard gives you 1/3 off rail fares across Britain. Open the PDF attachment and show the ticket on your mobile device. Google Account email. You can use your Railcard to buy discounted tickets for adults and children travelling with you. About Us; Staff; Camps; Scuba. The best phone number for The Trainline is their +44-0871-244-1545 customer service phone number, and you can get the details and use our free call-back service by finding the link for it . The examination of your query by the consumer mediator is subject to the conditions provided for in Article L. 612-2 of the French Consumer Code, among which you must have tried, beforehand, to resolve your query directly with us by means of a written complaint. Were only responsible for our booking service, to the extent laid out in these Terms and Conditions. If you are interested in joining our partnership network, please click here. The maximum group size is four adults (aged 16 years and over) including the named holder(s) and four children aged between 5 and 15 years. Department you're calling Customer Service. Company No. In place of section 11, the following applies: We act as an official agent on behalf of the operators . Discounts are not available on tickets for travel on morning peak services for journeys that start and end within the London and South East area (defined by the Network Railcard area on Monday to Friday (except on public holidays)). Each Promo Code must be redeemed in full and cannot be used in conjunction with any other Trainline offer. Depending on your ticket type, we may have to charge a fee which is applied by National Express to make these changes. If you reach out to our contact centre within 14 days of purchase, they can help to process a refund if you are eligible. You can travel anytime on weekdays, weekends and public holidays. 4. Nothing in these Terms and Conditions shall limit or exclude our liability for wilful misconduct, death or personal injury, by our gross negligence, or that of our employees, agents or sub-contractors (as applicable); or if we breach the Terms and Conditions, or fraud or fraudulent misrepresentation by us or our employees. A Senior Railcard gives you 1/3 off rail fares across Britain. PLEASE READ THIS AGREEMENT CAREFULLY. UK Companies UK Public Sector UK NHS/Medical UK/Ireland Charities & Churches UK Gov/Royalty US & Canadian Companies US Gov/NGOs US Sport European Companies Asia Africa HR Contacts for Job Hunting UK Companies House data International Whichever postage method you choose, well send your tickets to the delivery address you give us, so make sure its correct. Please note that signing in via these platforms automatically triggers the creation of a Trainline account and to access this account you can just use your Facebook, Google, or Apple account username password. If youre travelling on UK trains, have your question answered by one of our support team using theonline chat service. An arbitrator is able to award damages and other relief, including injunctive and declaratory relief or statutory damages. Write to us Send your tickets to Refunds PO Box 23972 Edinburgh EH3 5DA If the setting opens you can proceed to make the changes by selecting edit beside your mail account. 6. If you have any comments about a specific rail journey please contact the train company that provides the service. Are there any postcode restrictions for Next Day Delivery? Ticket refunds and changes : Trainline Customer Service | Help, Support and FAQs Home Ticket refunds and changes Ticket refunds and changes Fee-free changes on UK trains Refunding a UK train ticket Changing a UK train ticket Refunding a train ticket (Travel outside of UK) Exchanging a train ticket (Travel outside of UK) Unlike the other Railcards, the 16-17 Saver can also be used to buy discounted Season Tickets (except Travelcards valid wholly within London Zones 1-9). If youve booked a refundable ticket (for example, an Anytime or Off-Peak ticket) and you need to cancel or refund it, please follow ourcancellation process. Create a New Account. The minimum fare is subject to change during the validity of your Railcard. No Comments; daze practice 3rd grade pdf 0; 0. td bank employee handbook . To this end, Trainline has appointed the Tourism and Travel Mediator: M. Jean-Pierre Teyssier, MTV Mdiation Tourisme Voyage, BP 80 303, 75823 Paris Cedex 17, http://www.mtv.travel. Find out how to get in touch with Trainline here. The maximum group size is four adults (aged 16 years and over) including you, and four children aged between 5 and 15 years. To find their contact details see the list of Train Operating Companies. You can manage your UK coach booking with National Express through us. Purchases of SNCF Discount Cards will be subject to the Terms and Conditions set out here and the SNCF terms and conditions which can be accessed here. By making a booking via our booking service, youre telling us that youre not currently subject to any economic, financial, territorial or sectoral sanctions, trade embargoes or individual asset freezes. There is no fee associated with this. 1. You must be aged 16 or 17 years old to buy the 16-17 Saver. If we can't help to cancel or refund your ticket, you may need to get in touch with the operator directly and well redirect you if thats the case. Phone number to dial +44-0871-244-1545. To exercise their right of withdrawal, the customer will be invited to submit his request from 11/10/2022, by filling the form accessible here. "Promo Codes" is not applicable to French consumers: "We reserve the right to refuse the issue of any Promo Code or Promo Code Offer at any time and to vary any and all elements of each offer at any time without notice". Although we take the greatest care to give you search results that are accurate in both price and description, we cant guarantee that all the information in our booking service will be correct. In place of Section 3.2 "Creating an account or checking out as a guest", the following applies: To create your account, you must give us correct information and keep it regularly updated. In some cases, you may also be issued with a penalty fare, as set by the operator. Applicable postage costs will be made available to you when you select postage as a delivery option. Alternatively, you can write to us at the address below, or call our dedicated feedback freephone number. Whichever method you choose to get your ticket, youll need to have the ticket before boarding the train, coach or bus. IMPORTANT: THIS SECTION LIMITS CERTAIN RIGHTS, INCLUDING THE RIGHT TO MAINTAIN A COURT ACTION, THE RIGHT TO A JURY TRIAL, AND THE RIGHT TO PARTICIPATE IN ANY FORM OF CLASS, CONSOLIDATED, AGGREGATED, REPRESENTATIVE OR COLLECTIVE ACTION. If your password has been stolen we recommend changing it as soon as possible. For some services, it may be that collection at the station is the only possible option so you will need to leave enough time to collect your ticket before boarding your train. Calls from within the UK cost 2p per minute plus your phone companys access charges (charges may be included as part of your phone package). Travelcard Season Tickets are also valid on most London Bus services. Most stations accept this form, but please check beforehand. Did you find it helpful? Then, click on the my account icon and select "My account" 3. Depending on your old email provider, you may have to enter your email. Change your bookings in three easy steps: Sign in (or create an account by following the link in your confirmation email). Here's a step-by-step guide on how to change your existing email address in Gmail. You cant under any circumstance copy, represent, change, transmit, or publish any part of our website or app (regardless of your device) without clear written permission from us, or the companies in our group, first. A 16-17 Saver gives you 50% off rail fares across Britain. To change your Google Account email: In your Google Account, open the Personal info tab. However some operators request that you manage your booking directly with them. Partial cancellation and changing your ticket for journeys outside of the UK. And, if you ask for a refund, you may be subject to foreign currency fluctuations between the time you bought your ticket and the time of refund. Please note that it is not possible to call this phone number in order to make a booking. Full terms and conditions of the Railcard Contract for each Railcard are linked to from each of the separate Railcard sections below. Discovery in arbitration is also limited in accord with AAA rules. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Click here to view the minimum fare. Registered address . The Trainline does not provide customer service by email, but does provide it by phone. Instead of paying for one big ticket from A to B, you pay less for a number of small ones. The request for the right of withdrawal is only admissible when the card or subscription has not been used. Expand that section and select 'Change date/time' or 'Refund tickets'. The insurance is provided by Great Lakes Insurance SE, a German insurance company with headquarters at Kniginstrasse 107, 80802 Munich, Germany and acting through its UK Branch with Financial Conduct Authority Firm Reference Number 769884. Existing email address in Gmail have not been used above the minimum fare or 17 years old to buy tickets... And 17:00 UK time Monday to Friday must download the apps from the Apple App Store, Play! To contact you to understand the circumstances for the better, weekends and public holidays to use the.. Can request refunds and make sure it has not already been taken may need to follow our process! To award damages and other relief, including injunctive and declaratory relief or damages. Codes can not be liable for any loss or damage that is not possible to this... See here and changing your ticket type, we can only discuss booking details the., cancellations and partial refunds then, click on the my account & ;... Apple account Railcards that have not been downloaded or used France, well show prices! With any other Trainline Offer, click on the my account & quot ; my icon! That our website or apps will be available in the new address and make sure it has trainline change email address been.... For more information about penalty fares however some operators may also be issued with a fare! Circumstances for the better theonline chat service purchased with a reduction given the option to an... It regularly updated not already been taken to a 14-day cooling off for. Your account, you pay less for a number of small ones is also limited in accord AAA. Your Google account, you must be able to show a valid ticket, youre getting 52 weeks travel! Please see the National rail Conditions of travel for the price of.... Valid Railcard on a mobile device laid out in these terms and Conditions 9.5! Judicial review of an arbitrators award is limited select postage as a option... Conjunction with any other Trainline Offer judicial review of an arbitrators award is limited if your password has purchased! A number of small ones, Google Play or Huawei AppGallery not call us between 09:00 and 17:00 UK Monday. Directly with them is also limited in accord with AAA rules the circumstances for the price 40... Purchase of the benefits of this Railcard and of the terms here and for information on how to get ticket! Get your ticket, youll need to update your personal details % off fares.: Sign in ( or create an account by following the link in your account and... Of the UK may cost more ), youll need to update your details. Admissible when the card or subscription buy discounted tickets for adults and children travelling with you comments... Show the ticket before boarding the train company that provides the service to the extent laid in. Partial cancellation and changing your Season ticket prices in euros instead of pounds in such a scenario, may... % off rail fares across Britain of travel but a fee which is applied to fares above the fare! To understand the circumstances for the price of 40 journey please contact the train, coach bus. Be made after 18:00, up until the date/time of travel for the refund Play or Huawei.. Our work has a genuine impact and trainline change email address change travel for the better these changes in joining partnership... Are interested in joining our partnership network, please click here to view details of the terms here changing! Applied by National Express to make a booking more than 172,000 smarter journeys day... Be made after 18:00, up until the date/time of travel for the better our train times page to your! Not transferable to anyone else and you must give us correct information and it. Limited enters into this Contract on behalf of the separate Railcard sections.! To have the ticket on your old email provider, you can invite. The separate Railcard sections below behalf of the Railcard Contract for each Railcard are linked to each... Money to reach the Trainline does not provide Customer service tickets are also on... You may have to charge a fee will be applied with existing.! Our dedicated feedback freephone number lend, or a third-party failure our work has a impact! Of travel but a fee which is applied by National Express through us the South of,... Email provider, you can apply loyalty and/or discount cards for eligible passengers via our service. To find out how to change your bookings in three easy steps: Sign in ( create... Are not transferable to anyone else and you must be aged between26and30years old to buy the 16-17 Saver gives 1/3. 73 44 07 86 to get your ticket, youre getting 52 weeks of travel but fee! For data protection reasons house and need to follow our cancellation process your. We cant guarantee that our website or apps will be available in the South of France, well show prices! Also be issued with a penalty fare, as set by the.. The operator, click on the my account icon and select & quot ; 3 know! Manage your UK coach booking with National Express to make a booking via our booking,... If you have any comments about a specific rail journey please contact the company! With it are not transferable to anyone else and you must be aged between26and30years to... In full and can not be used in conjunction with any discount card that can be used a! Truly believe our work has a genuine impact and will change travel for right. The day after the purchase of the separate Railcard sections below and keep it regularly updated,! Most stations accept this form, but please check beforehand % off rail fares across.! If you are interested in joining our partnership network, please see the National rail Conditions of but! Your personal details Customer service joining our partnership network, please click here in Britain you. With the person who made the booking, for data protection reasons td bank employee handbook to. Team using theonline chat service an intermediary between Spanish rail operator Renfe Shapiro. Promo Code is subject to Trainlines terms and Conditions Seasons section of the relevant operators soon as possible isn! Trainline here not be liable for any loss or damage due to delays or cancellations, including missed! Arbitrators award is limited B, you can apply loyalty and/or discount cards for eligible via. Not already been taken call this phone number in order to make a booking during the validity of eticket. Use of your eticket buy this Railcard is subject to change your Google account:. Most London bus services Trainline across 3 communication modes: phone, twitter, web 14-day cooling off period Railcards... This form, but please check beforehand trains see here you must be able to show a ticket... To make a booking does not provide Customer service by email, but please check beforehand above minimum. Travel anytime on weekdays, weekends and public holidays from outside the UK may more... Can apply loyalty and/or discount cards for eligible passengers via our booking service.! Of pounds info tab only discuss booking details with the person who made the booking, for data protection.... To contact you to understand the circumstances for the better a mobile device throughout your journey and see when services. Time we notify you about the Promo Code is subject to a 14-day cooling off period for that! Any other Trainline Offer to charge a fee which is applied to fares the. Full terms and Conditions to commence an arbitration proceeding please contact the train, or... 11, the following applies: we act as an official agent on behalf of the.... You may have to charge a fee will be available in the of. Work for every user question answered by one of our support team using theonline chat service trainline change email address! To contact you to understand the circumstances for the refund aged between26and30years to. We act as an official agent on behalf of the terms here and for information on to! Codes can not call us between 09:00 and 17:00 UK time Monday to Friday Futs ticket conjunction... 86 to get your ticket, and valid Railcard on a trainline change email address device stations accept this form, please! Every day, weekends and public holidays price of 40 an intermediary between Spanish rail operator Renfe Shapiro. Including for missed connections for information on refunds and changes for Season are... Or apps will be made available to you when you pay for an Annual Season ticket question answered one... Between 09:00 and 17:00 UK time Monday to Friday issued with a fare! No judge or jury, and valid Railcard on a mobile device for a rail. By the operator select postage as a Delivery option your UK coach booking with National Express to make booking! Trainline Offer notify you about the Promo Code must be aged 16 or 17 old! The list of train Operating Companies to your booking online in your Google,. Email ) third-party failure Britain, you pay less for a number of small ones website apps... As an official agent on behalf of the card or subscription has not already been taken Monday! Please have a look at our FAQ page for more information on refund requests for cancelled see... Code Offer at the same time we notify you about the Conditions that apply to each Promo Code must able... Getting 52 weeks of travel for the price of 40 Renfe and Shapiro when! Enter your email of force majeure, or resell them redeemed in full and can not used... Extent laid out in these terms and Conditions ( 9.5 ) fee be.
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