Beach access was perfect. If you are staying during the summer months be sure to take advantage of being a Carousel Group guest; Free Family Photos, Free Ice Shows at the Carousel, Movies on the Beach, and much more! The rooms are pleasant and clean. Videos; Rooms; Barracuda's Bar & Grill; Exclusive Offers; Golf; Location; OC Happenings; Experience OC; 800-641-0011. The same lady that we first encountered was there again and was still unpleasant and unapologetic. Our view from the balcony on the 5th floor was amazing. It does not change the fact that I will never return to this establishment, and I am hopeful that none of you relive our experience.More. Staff was pleasant. Private bathroom. I take great pride in hearing how wonderful your stay was! When I told her that three of the rooms were the same type (ocean front)she said that there were people already occupying the rooms near ours. Loved everything, staff was great, room was clean, pool was on point. Taxes and fees that are shown are estimates only. <[emailprotected]edbugregistry.com>. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site. Staff was friendly, professional and helpful. We left to return later while she was leaving and another lady started her shift. It was nice to have the little kitchenette with a small refrigerator, microwave and sink. We brought it up to the front desk and asked for a new room. The hotel is 1 mi from Roland E. Powell Convention Center, and 1.5 mi from Jolly Roger Amusement Park. Which languages are spoken by the staff at Crystal Beach Oceanfront Hotel? The door to our room dragged along the floor and had to be pulled hard to shut and open. As you mentioned, we do have a great location and it is nice to be within walking distance to many great restaurants as well as a short tram ride to the enjoyable boardwalk attractions. At this time I signed 2 forms, one for the room, one for the no smoking policy and paid by credit card. 8 am - 11 am. Overall, it wasn't too bad except for the bedbugs and some of the service. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Own or manage this property? We have stayed at the crystal beach hotel before without incident but because he was so rude and nasty, we have crossed the hotel off the list. Barracudas Poolside Bar & Grill (2nd floor of Baltimore Building). Conveniently located restaurants include Sahara Cafe, Fractured Prune, and Blu Crabhouse & Raw Bar. Each review score is between 1 and 10. And we actually thought about staying a couple extra daysNOT! I don't think we'll ever be returning, though.More. NOW. back to the families next door and down the hall. all the while I'm typing thisthe children are banging doors and yelling at each other and out on the balcony and yelling (oh yes it's also Bike week here this weekadd that noise 24/7) all this noise and my dog is not supposed to make a noicenoise. not to alert us or protect us. Awesome..my first there we had a blast.. we are thinking of going againpeople ands staff we also nice and helpful. Please see our partners for more details. This place was completely filthy. Just an all around wonderful experience. Jeff H, Thank you so much for taking the time to review your stay with us here at Crystal Beach. The amenities were fantastic! Lock in the lowest price from these sites. Amenities; Gallery. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. . Great location at the start of the boardwalk away from all the noise and lights. Payments made by partners impact the order of prices displayed. Great view from our balcony. Brunch, The pool by the Barracuda Bar was open and well kept. When we checked out, the lady who was rude to us before was acting overly nice. We actually got a picture of this one. The lady at the front desk was very standoffish and rude. Barracuda restaurant had great food. The room and everything in it seemed fine, clean, spacious when we got in. Room could have been a little bit more updated with modern or newer spreads and flooring. Be near the most popular area in the most affordable of Ocean City's Boardwalk hotels! It was yet another bedbug. The linens were old, there were rust stains on the light fixtures, the AC rattled and the room was very humid all of the time, the bathroom ceiling tiles were stained and chipped in places, there was a piece of drywall missing in the kitchen area, the bottom of the tub was chipped in places and the shower head was old. The man answering the phone for the hotel told us our reservations where for Sunday and Monday and said he would have to charge us for one night because of 72 hour notice. Our room was clean and spacious. Bathtub. We left to return later while she was leaving and another lady started her shift. In the room beside us was a big family with 4 kidsthey were also associated with another family down the corridor that also had several children. It was clean, it had an amazing view, the location was great, and I still cannot say enough about the friendliness and competence of the staff. Which room amenities are available at Crystal Beach Oceanfront Hotel? Error: Thank you again and we hope to see you soon! Ask debee54 about Crystal Beach Oceanfront Hotel, Ask Deejc8820 about Crystal Beach Oceanfront Hotel, Ask Joemillie2016 about Crystal Beach Oceanfront Hotel, Ask Debbie S about Crystal Beach Oceanfront Hotel, Ask Jeff H about Crystal Beach Oceanfront Hotel. When I booked our room in May, I asked for the four rooms to be close to one another. I will be staying there again next year and will recommend it to everyone. Photos are clearly as you see on website. These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. Ocean view. Location, close to many attractions and restaurants. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Tripadvisor performs checks on reviews. Very quiet Staff was very helpful. Thank you from me and my grandchildren and you will be seeing us again. The rooms are pleasant and clean. The room was large, with microwave and refridge. Date: July 27, 2008 Reviewer: TripAdvisor member, Lower Burrell, PA Stayed on the 4th floor (non-smoking floor), ocean front w/balcony. updated. I was pleasantly surprised at how friendly and nice the front desk personnel were. We may stop showing reviews once theyre 36 months old, or if the accommodation has a change of ownership. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. On behalf of the entire team, I sincerely apologize for falling short of not only meeting your expectations, but ours as well. reason I keep coming back is the top floor, ocean facing. Loved the jetted tub. Our first night was fine without any complications. Kasa Ocean City Beach: Nice View - See 381 traveller reviews, 257 candid photos, and great deals for Kasa Ocean City Beach at Tripadvisor. Does Crystal Beach Oceanfront Hotel have any great views? Would def recommend. Hotel on ocean front, room was located on side view, still good view of ocean w/balcony. It has been been recently remodeled and the beds were very comfortable. We were near the elevator but never noticed noise.The pool is small but the kids enjoyed it. " We really hated to leave, but so glad that we stayed on the Boardwalk, steps to the water in a great place. Overview of Crystal Beach Hotel. Jeff H, Thank you so much for taking the time to review your stay with us here at Crystal Beach. YUCK! Prices are the average nightly price provided by our partners and may not include all taxes and fees. But overall we enjoyed ourselfs and will probably return in the future. The only way to leave a review is to first make a booking. Please dont include personal, political, ethical, or religious commentary. Recent Updates | Crystal Beach Hotel | Ocean City MD Recent Updates Home Recent Updates FAQ What is your cancellation policy? Tripadvisor performs checks on reviews. YUCK! We changed our rooms twice in one day. Awesome..my first there we had a blast.. we are thinking of going againpeople ands staff we also nice and helpful. The location really met our needs as it wasn't as noisy and busy as closer to the pier and the commercial part of the boardwalk. We left to return later while she was leaving and another lady started her shift. We were fully refunded (at least, we were told. The view was beautiful. Bed Bugs. Some of the more popular amenities offered include free wifi, a pool, and free parking. Crystal Beach Hotel in Ocean City. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. 3 adults, 2 children were fine in room with 2 double beds and sofa pull out. Our goal is to give our guests the most relaxing experience and these comments make it clear we have work to do on that count. Unfortunately, our stay came to a dramatic and disgusting hault when I woke my four year old son up from a bed swarming with little red bugs. We did a quick look over to assure ourselves that there weren't any bedbugs in this new room. Front desk person was snotty and acted very indifferent to our complaints and requests. I was initially very pleased with the Crystal Beach Hotel in Ocean City. I would highly recommend to anyone going to the beach. It has been been recently remodeled and the beds were very comfortable. We made reservations for a Monday and Tuesday night the week of the hurricane unexpectedly rolled in the month of September. Review tags are currently only available for English language reviews. After some arguing back and forth and her still insisting we needed to move she told us the room was unsafe and that's why we needed to move. ~disappointed, The Worst Customer Service(Rude and Unprofessional), This Hotel has the the worst customer service.I booked a room for 3 days and tried to cancel a few hours later due to a sick child.I called the hotel several times.they denied a refund or rescheduling.One of the customer representatives said to me several times"Don't interrupt me" and "I don't have more time to talk to You"and hanged up on me while I was talking. It does not change the fact that I will never return to this establishment, and I am hopeful that none of you relive our experience. All Covid-19 guidelines and safety protocols are in place. Site content 2006-2019 Maciej Ceglowski Thanks again for the review and we hope to see you again soon! Crystal Beach Hotel: Pleasant Stay We have stayed at Crystal Beach Hotel in the past and it has always been a pleasant stay. 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