Thank you! Representing herself, Ms Barber took BA to court and won a full refund. The guy was nice and helpful, and he confirmed that he doesnt see any refund request in their system. https://travelingformiles.com/how-to-get-a-refund-from-british-airways-the-last-working-ways/. Traveling For Miles has partnered with CardRatings for our coverage of credit card products. If a delay or cancellation of five hours or more disrupts a connecting flight that you booked under the same booking reference (with a planned connection time of 24 hours or less) and you no longer wish to continue to your final destination, the operating carrier will provide you with a return flight to your original point of departure at the earliest opportunity as well as refund the parts of the journey you did not fly. Update to my post on 5th June. Thank you for the very nice comment. You have been warned. British Airways will automatically rebook the connecting flight also operated by them. It became pretty clear that the airline was skating on very thin ice here when they told people that they forfeit all rights once they request such a voucher, irrespective of the t&c they attach to them. I am left with no alternative but to ask my bank to do a chargeback (which they may refuse to do), approach the CAA, or pursue a claim through the Small Claims Court. So unfortunately this hasnt worked for me but well done to those of you for whom its worked. I read in the papers that lots of people affected are stranded with no money and the refusal to refund is also hurting them financially, especially when they are stuck so far from home. Opinions, reviews, analyses & recommendations are the authors alone and have not been reviewed, endorsed or approved by any of these entities. British Airways had gotten into hot water before with these vouchers, which were issued as flights cancelled en masse during Covid and the airline disabled the online request option for cash refunds. I just used this guide and it worked perfectly. You are entitled to a 100% refund if the airline cancelled your trip. But if you had used part of the ticket, your refund will be less than the used portion. Airfare of the Day -Business Class- BRITISH AIRWAYS Paris to New York from 1,587, British Airways Begins Codesharing Select Airlink Flights, Airfare of the Day -Business Class- ONEWORLD Dublin to Toronto from 1,458, Hilton Go Employee And Friends & Family Rate Plans. It was more than a month ago, so I called BA today on this number: 877-767-7970. Non Executive Club members should go to Avios.com. You are a life saver thank you so much! Ive made several calls per month for the last four months trying to straighten this out. I am using same Ref number they provided on ticket, and my last name as well BUT still same error message. My advice is to just keep trying, it does work sometimes. Im kind of shocked that your refund request dragged on this long. Ive tried all the different phone options but they all end with Due to the exceptionally high volume of calls, we are not able to take your call at this time. Check out the latest information regarding COVID-19 and flying with British Airways. Ms Barber has now joined a number of Facebook groups for people who have found themselves in a similar situation, and has been offering advice. No, once you have accepted a voucher thats it, unfortunately. Enter the booking reference number in the relevant field. Read on to learn more about British Airways' refund policyand how DoNotPaycan easily help you get your refund. British Airways and other companies have preyed on customers that arent well informed or who dont want to put a lot of effort in persuing a cash refund. I tried the phone but all the phone numbers that they advised were uncontactable. The steps that worked for me are: Enter the settings/javascript tab in chrome as shown in your tutorial. What Issues Can I Expect When Requesting a Refund from British Airways? Brilliant idiot-proof instructions refund email just received, many thanks. They canceled my Milan -Bangkok flight. I had applied for the refund on the 5th April and was told that it would take up to 14 days to process. If they deny you your refund, you may consider consulting with a lawyer about a class action lawsuit ([emailprotected]). How much more do they need? Thank you for this! Just completed it successfully. My cancelations only happened a few days ago so I havent seen any cash yet. for their Avios to be returned, no mention of this, quite rightly. Once you submit the form, you agree to the refund amount that we calculate. Christopher Elliottis the founder ofElliott Advocacy, a 501(c)(3) nonprofit organization that empowers consumers to solve their problems and helps those who cant. You can claim compensation if your flight is delayed for more than three hours on your final destination, and the cause is within the British Airways control. Its purpose is to help you manage your customers as well as suppliers and bank accounts efficiently. https://www.britishairways.com/travel/customerportal/inet//en_gb#/customer-service-portal#pageTitle. He also publishes theElliott Report, a news site for consumers, andElliott Confidential, a critically acclaimed newsletter about customer service. Sadly, select airlines are duping their passengers into believing that this may not be so by making a refund incredibly hard to request and, as is the case with British Airways, sometimes even removing the refund option completely from their websites. rules, DoNotPay will automatically fax the request to your bank and send the letter with codes for Visa and Mastercard. My original bookings are still there. A, Our return flight was cancelled. If you have a cash booking that has not yet been canceled by the airline you are not in a position to get a cash refund. I spent hours waiting on the phone with them. What am I doing wrong? Important information about your booking Also, Ive heard that some people are being asked to pay an admin fee (35!) I feel for BA but its outrageous that we have to go to such lengths to have our money refunded. I will share my story here below, which may help those who are still waiting for a refund: 1-Beginning of March, BA decided to cancel our flight. We had paid a 300.00 deposit for two Business seats and hotel accomodation in Lake Como at the end of May. If CEDR make a judgement on the issue, their decision will be final. Find many great new & used options and get the best deals for British Airways Boeing 767 Issue 5 Safety Card at the best online prices at eBay! It worked for me at least i hope it did?! That way, youll have more time to connect. Has anyone else faced this situation? Our flight due April 8 was canceled on March 18. Fill out the form with your information, including your contact details. It worked for me when tried at 6:28pm. I used the link on the 28th March and applied for a cash refund. Following the steps above if you have a cash booking that has not been canceled by BA will see you forfeit most of your cash. It doesnt seem to work anymore, they seem to have closed the work around! Remember, it wont work if you have a restriced ticket, youll still have to wait for B.A to cancel. However, no email received. Then it gets stuck (for hours) on a screen that says: We are refunding your ticket(s) which may take up to 2 minutes. Its been two days and still no confirmation email from BA. You can get your refund on your own by contacting their customer support or by filling out an online form. Then I kept reading the process. Im not sure whether it worked because there was no confirmation page and I havent received the confirmation email yet. Non-refundable tickets stay non-refundable. Passengers have found it difficult to contact BA to use them. 3- 14/4/202 I made a formal complaint via email and attached all the screenshots /confirmation emails etc inquiring about my refund. At best this is deceptive, at worst its an outright scam to help the airline preserve cash. I think I shall do the same. Looks like my only alternative is call them and wait for hours on hold. ), Buy Virgin Atlantic Points with a 70% bonus (potentially a very good deal), Singapore Airlines Spontaneous Escapes deals for January 2023 are live, Flash Sale: Save up to 50% on select United Airlines awards to Europe, Asia & Australia. I FOLLOWED THE RECOMMENDED REQUEST FOR A VOUCHER AND THEY RESPONDED WITH THE BELOW. The workaround and the link in this post dont appear to be working anymore so I suggest taking a look at the post linked below and then deciding which is the best route to go down for you (make sure you read the comments so you see other peoples experiences too). Need urgent help. If so, how much time elapsed after the initial email? Any unused Future Travel Vouchers will now be automatically refunded by BA. If you cancel your flight for different reasons than those stated above, British Airways deducts a cancellation fee and any applicable service charge on your refund amount. If you have a consumer problem you cant solve, contact him directly through hisadvocacy website. The second phase is now underway. Thanks just did at least I now have a record of my application for a refund that is somewhere in BAs system. Im really hoping you can rustle up some other workaround mastery! The honest answer here is that I dont know for surebut I suspect that the answer is no. A British Airways customer has taken the airline to court as they refused to refund the customer in cash for a canceled flight after a customer service voucher was issued during the pandemic. But the CMA said the airlines might have. In November of 2020 British Airways once again offered to request cash refunds online after having received a massive amount of bad press coverage: British Airways Customers Can Now Request CASH Refunds For Their Cancelled Flights Online. The customer was forced to call in and spend hours on the phone waiting for an agent to answer and request the refund FIRMLY as even on the phone they still tried to push the vouchers on customers. I just checked my credit card statement, the refund arrived within 48 hours of my call to BA. BA will e-mail passengers to advise of their refund. T&C can be void if they violate the law. Thank you Elias & thank you Travelling for Miles! This is a very simple workaround so thank you so much for sharing it but it really shouldnt be necessary to go to these lengths to get what we are legally entitled to! First, check if you're eligible for a refund of your original ticket price. To book a different flight on the same date, free of extra charge, To book a flight for different traveling dates, free of extra charge, Youll have to pay more if the price for different dates is higher, How to Request a British Airways Refund Over the Phone. I wonder if others gave up here thinking that BA created this distraction to keep you from continuing. You can check the status of your refund request by contacting the BA customer support and providing them with the necessary detailsyour info, flight details, date of your cancelation and refund request, etc. All articles here represent an opinion and are general in nature and should not be relied upon for individual circumstances. I was able to submit a refund request using the link you provided. Thats great!! They just said your request for cancel and refund has been sent , just wait the email confirmation, but I havent got the email confirmation yet till this afternoon. Alternatively, you can send your complaint to CEDR using the European Commissions online dispute resolution form That way, youll have more time to connect. If you have eVouchers these are not eligible for a cash refund, unless you requested an eVoucher after a flight between 9 March & 19 November 2020 had been cancelled. It worked for my first flight that got cancelled, did it yesterday. You must then claim this refund at the same time as claiming a refund for the parts of your journey you did not fly. Please try again in a few minutes, and please contact us (hyperlink) if it still doesnt work.. This lasted throughout the first six months of the pandemic. Ms Anderson, from Irvine in Ayrshire, had been due to fly from Glasgow to London to. Checked back and requested to wait for 3 working days to see a refund. I was able to request a refund using the above steps. Surprisingly someone answered within 2 min. The airline said it canceled the flight because of operational constraints. British Airways sent me an email promising to do everything we can to get you where you need to be.. The standard cancellation and refund fee is 35 British pounds ($39.77) per person. Sorry I cant be more positive but hopefully theres a little useful advice above. A few thousand dollars at stake. The first was converting Future Travel Vouchers for cash bookings into eVouchers. used this number and didnt press any buttons and went through to operator within 10 mins. Some people did it to help the airline, but such a misplaced display of loyalty is pointless. Any advice. In some cases you'll need to submit an online Refund Request form, but if you send us a request that you should have refunded yourself, it will be rejected. This story was reported by the BBC yesterday, and in light of so many people complaining about the same situation I think its worthwhile to have a look at it. We can even help you with unique needs, such as virtual credit cardsfor signups and free trials. Once payment has been made, we will email you to notify you of the payment. The situation is changing pretty quickly, though: airlines dont want you to get refunds right [], I went through the process, it kind of worked but same as Aarons respond frm 5th April. If I can get more people their refunds.I think that is the ideal outcome, she said. Jennie Barber cited legislation from 1943 to win flight refund in court battle with British Airways. Sadly theres not much you can do. Done! Under your canceled flight, click the cancel & refund flight(s) button. Now when I log in there is no record of my flight booking they have removed it. *sigh*. Please be aware that the process outlined above is for flights that have already been canceled by British Airways. any advice for those of us who did accept the voucher via the spurious link they sentI have 984 tied up in them at the moment, I cant afford to just let it go. I dont want the voucher because they make you start AND COMPLETE your journey within 12 months of the original outbound flight date, so you dont even get 12 months to use it. Both John and I have repeatedly warned and pleaded with readers not to accept vouchers of any kind from airlines or hotel chains for services that were canceled involuntarily. The facts were clear: You received an email from British Airways that said, Were sorry your flight has been canceled due to operational constraints. And you sent that email to the airline when you requested your refund. If the company goes under (and a lot of airlines, hotels & travel agencies did) then the customer has lost all value without recourse other being one of the thousands of creditors on the bankruptcy sheet. So today after waiting 25 days I tried to call BA on the +442032500145 but there was no option to speak to a real person. Free shipping for many products! Find out what you need to travel with our step-by-step guide, from entry requirements to checking in online. Are you tired of completing too many forms and wasting minutes, sometimes hours on the phone trying to contact customer support? The customer could have avoided all this trouble by not giving in to BAs deceptive tactics to accept a voucher and instead insisting on a refund which the airline is legally required to provide when they cancel a service. No mention of an admin fee either I recommend this option. Think of yourself first because you dont matter to these companies! Ive shared this with other people in the same situation. Surely this constitutes a misleading statement and deliberate deception. He said that could take up to 10 days for the taxes refund. ), Use The New Marriott Tool To See Room Rates With All Fees & Taxes Included, British Airways is now permitting fee-free flight changes for Heathrow & Gatwick arrivals (Border Force strike dates), British Airways is offering limited free flight changes for Heathrow departures, British Airways has just announced a new route to the United States, British Airways is trialling biometrics for international departures, British Airways will add more flights to Pittsburgh in 2023, https://www.britishairways.com/travel/webforms/public/en_gb?eId=120001&wfpId=mmb_ticket_refund, https://www.headforpoints.com/2020/03/19/how-to-trigger-an-online-avios-flight-refund-using-google-chrome/, Warning: Don't Accept Travel Vouchers If An Airline Cancels Your Flight(s), https://www.britishairways.com/travel/webforms/execclub/_gf/en_gb?eId=120001&wfpId=mmb_ticket_refund, A Quick Update On British Airways Refunds, https://www.caa.co.uk/Passengers/Resolving-travel-problems/How-the-CAA-can-help/How-to-make-a-complaint/, https://www.transportation.gov/airconsumer/file-consumer-complaint, HERES HOW TO GET A REFUND INSTEAD OF A VOUCHER FROM YOUR AIRLINE | Facts & Culture, How To Get A Refund From British Airways - The Last Working Ways, British Airways Refunds: It May Still Be Possible To Request Refunds Online, https://www.britishairways.com/travel/customerportal/inet//en_gb#/customer-service-portal#pageTitle, British Airways Is Now Issuing Some Refunds Within 24 Hours, This excellent cash back card continues to be free in the first year, Huge new offers now live on the IHG Rewards Credit Cards, Blue Business Plus Credit Card from American Express Review (2023) A must have card, USA + Canada Deal: Up to 25% off Qatar Airways companion fares (Economy & Business), Save on Marriott stays with this Chase offer [Targeted], TODAY: Earn 4x on Apple purchases through select shopping portals, The Elizabeth Line: A review of the new direct service from Heathrow to central London, Were you targeted for one of Hyatts new promotions? 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