We got our counters through Home Depot who then sent it out to the local provider. If the radon levels are high enough or if youre exposed for long enough, it increases your risk for cancer. Absolutely wrong. Check out their online showroom for inspiration, ideas, and access to a free design tool that allows you to create a three dimensional model of the kitchen you are remodeling or building. Or give my money back. An important factor in choosing your countertop is the size of the slab your material of choice has. I have the same question, Rosie. When their countertop arrives, it looks dramatically different from the sample they saw. Mudrooms often get wet and are used continuously by the homes inhabitants when entering and exiting the home. Quartz is a man-made product that has a completely non-porous surface. Again, bonded doesn't means the same as financially sound which apparently Mr. Smith hadn't been for some time..however he was listed as a CSI on their corporate website. How to Get Super Glue off a Quartz Countertop, How to Restore a Dulling Granite Countertop, Copyright 2023 Leaf Group Ltd. / Leaf Group Lifestyle, All Rights Reserved. My situation has been going on for well over a year. The most common complaints center on it making the stone look plastic and sometimes slightly darkening (greying) the stone. Silestone's reputation is at stake. I am just beginning to research all this stuff ! Ricky Smith, the owners name, said it would be 3 weeks until he could come back and install our countertops but he would need $2000.00 deposit so he could buy his supplies. Mr. Smith utilized several facilities to obtain materials. on it and left overnight. Required fields are marked *. Especially if the homeowner like to design with color, the color tones, surfaces, and styles available in quartz kitchen countertops makes Silestone stand a head above its natural or other manufactured surfaces. Ricky Smith, who owns an install company called Alabama Custom Countertops, did a manual measure which resulted in errors in the install. Apparently he is hospitalized with a stroke. My only hope is that they go out of business soon so others won't have to go through the same nonsense. Time and time again, homeowners go through the same disappointment. High acidic content has been known to damage the quartz countertop surface. Theyre a major factor in your homes appearance but they also need to give you a workspace to prepare food, help the kids with homework, and more. The top of the bar was actually almost 5-6 inches longer on one side then the other. Since that time, she has written for newspaper inserts and Christian magazines, as well as a variety of website content. The polished in my selection was not glaringly shiny. The complaint has been investigated and resolved to the customers satisfaction. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Silestone. No need to wipe or scrub hard. . Making all active kitchen surfaces from the same durable and easy to maintain surface, will keep cleaning and tidying up simple. ComplaintsBoard.com is a leading complaint resolution website on the Internet. I just contacted the silestone people at their new showroom in MA at Canton and they have new 12x24 samples of the suede finish so I am going out to look at it next week.in pics the Lagoon with the suede finish looks very marble like. Countertop slab formats are offered in two sizes: standard 55 x 120 or jumbo 63 x 128. Flooring tiles come in the five following sizes: 12 x 12, 12 x 24, 12 x 35, 18 x 18, and 24 x 24. Before its time to install your Silestone countertops, a specialist needs to inspect your cabinets. This complaint was posted by a verified customer. After reviewing online complaints (www.complaintboards.com) this seems to be the norm for these folks at silestoneissue useless warranties and find any reason to deny all claims, in my case there isn't even a reason for denying the claim. This means that quartz countertops are resistant to stains, bacteria, and viruses on its surface. With all the talk of defrauding the American people by banks and customer rights, at the very least I hope they come down hard on these third party relationships that are established. This is where all three companies - silestone (cosentino), counter fit & lowes have collected their monies and now do not give two cents about the crappy product and crappy warranty they have sold and installed in your home - that's customer care at its best. The colors of quartz countertops are premade. Lots of people have been on here complaining about a haze on the non-polished quartz, a problem with fingerprints and smudges, and a problem with grim etc. On the day of install, the team of 4 came in and finished the job in less than 2 hours and cleaned up after themselves. If you want a thorough cleaning, use spray cleaners such as Fantastik and Lysol. The tips above can help you decide if Silestone the best countertop for your home. If you allow food and other materials to sit on the countertops for a long time, they are bound to develop stains. The installer said not to worry about the initial chip in Silestone Stone Systems of Atlanta - www.silestoneofatlanta.com Its likely that youll be able to find a great fit for your kitchen. One option some homeowners forget to consider is Silestone. All 3 of these companies knowingly sold / installed an inferior countertop which came with a useless 20-year warranty. CLARIFICATION: This is almost funny. Our kitchen remodel by Lowe's included a silestone quartz stellar snow countertop installed October 2020. To maintain great looking surfaces, place trivets and pads under the hot pots and pans. Smith had apparently pocketed the money from customer orders placed and stuck Stone Systems with the billso where does that leave me. Others are attracted to the newness and uniformity of quartz. Use cutting boards when using knives and trivets when placing hot items on the Silestone countertops for best results. As a result, Silestone comes in many colors, patterns, and arrangements. Who do I report this installer to? Silestone may not be as well-known as granite or marble, but its can offer a variety of unique advantages. Features. Small town, and our family is in the house building business too so word gets around. Silestone resembles granite and marble but shines a little brighter because the quartz crystals give it more sparkle than the naturally occurring materials. Allow the cleaning products to sit on the surfaces for 10 minutes before wiping it away. ~ Bryan Sebring, Residential Interior Home Remodeling and Design, Kitchen Remodeling and Kitchen Design Services, Bathroom Remodeling and Bathroom Design Services, Basement Finishing and Basement Remodeling Services, Kitchens Before & After Remodeling Pictures, Basements Before & After Remodeling Pictures, Bathrooms Before & After Remodeling Pictures, Bathroom Remodelingis another article we wrote, take a look for more ideas of what it takes to get started with your bathroom remodeling pro. I remodeled my kitchen and installed Silestone ET. ADVERTISEMENT George Taliadouros EASY FIX--find out who the manufacturer was for my Silestone. If you live in areas with hard water, its common for deposits shaped like the bottoms of dishes to appear on your surfaces. Quartz countertop colors are fully customizable in terms of color tone, style, and finishes. Advantages and Disadvantages. Countertop Fabricator Health Issue - Human Face to The Problem A former stonemason has become the face of how dusty mismanaged workplaces adversely affect the lives of its employees. The straight beveled edge is square with slanted top edge. How Can You Save On Energy Bills In 2023? Your email address will not be published. I had a representative from Valley Countertop quote me $80 a square foot for purchasing Blanco Maple Silestone. I paid a 50% deposit and after the template was made they said they would contact me the next day to confirm when they would have it ready. Its Stone Systems of Atlanta--if you read the messages above you'll find that they deny that they actually had an order for my Silestone. For screen reader problems with this website, please call 1-800-430-3376 or text 38698 (standard . Heat Resistant. Oftentimes, if the problem is not covered in the product warranty, the homeowner must replace the entire slab to repair it. Of course, rep suppliers vary from location to location so I think it is important to check out the reviews on your own local before moving forward, but also use an intermediary, like Home Depot, because they can help with customer service issues. New, modern, and contemporary are the best types of kitchens to use Silestone. Typically if an installation contractor is a Certified Silestone Installer, who would ask if their legitimate when they put their websites on the Silestone corporate web site? Antimicrobial . Silestone mimics the beauty and feel of granite and marble, but it does not require sealing or special maintenance. Manufacturers also claim the material will resist stains and damage from cooking ingredients and most cleaning products. Suede Quartz is a newer finish that is taking over design trends. So it is not even old. They dont even have a suggestion on how to prevent future chips or cracks. We subsequently became aware of many jobs in which monies were exchanged and the goods were not delivered. granite image by Andrzej Solnica from Fotolia.com, Modern elegant kitchen image by MAXFX from Fotolia.com, sunday cooking image by Lovrencg from Fotolia.com, cleaning pillow image by Tomo Jesenicnik from Fotolia.com, spilled drink image by Jeffrey Sinnock from Fotolia.com, glass cleaner image by Randy McKown from Fotolia.com. Continuous long-term exposure to direct sunlight (UV rays) may result in slight discoloration of Silestone countertops and surfaces Difficult Spills & Tough Stains To remove difficult spills, soak the area for 10 minutes with a mild household cleaner (such as Formula 409, Lysol, or Windex) then rinse and clean away with a soft Scotch Brite pad It may not be able to fit every budget but there are more affordable options than many people realize. Still, that matte piece really made my choice easier. Our cracks are big and getting bigger. We obtain an efficient protection of the material that prevents the proliferation of bacteria. I just received a message from Silestone on the nearest location of the machining contractor for the Huntsville area. The basic edge is square with a slightly eased top edge. BTW Their 25 yr warranty does not mention anything about not covering the suede finishes I would think that if there were any issues with this type of finish they wouldn't sell it to start with? We did not apply force or heat to achieve such a result. Once Mr. Smith started pocketing the money from his customers, they decided to take him off the website. Don't hesitate to call your congressman or Senator..they need to know. Sangeetha Panugonda how is your Suede finish held up? Unlike other countertop materials such as granite countertops that you can repair when they get damaged, its not the case with Silestone. Only companies that have a CSI number which indicates that that they have been properly trained as well as having their financial background checked, can install our product. Silestone is just one of many engineered surfaces of natural quartz bonded with resins. Disappointed is not a strong enough word for my feelings. I have read lots of mixed reviews regarding the suede finish. Some people like the natural look and feel of granite and marble. Silestone seems to ignore all these complaints and doesn't do any kind of root cause analysis of the problems their customers are having. Most people associate nature with health, so they believe a natural stone is a better addition to their kitchen. Unfortunately, the resin is not heat-proof. Get free shipping on qualified Silestone Countertops products or Buy Online Pick Up in Store today in the Kitchen Department. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. As far as countertops go, its one of the more expensive options. I really don't blame Mr. Oehmsen--he is just doing his job. There are some disadvantages to consider as well. Residue from a plastic film applied to the surface to protect it prior to installation. We called them and asked what the warranty actually covered. Also he removed all the facing on the bar (which wasn't really necessary) and told me that the refacing could be done after the install was completewell thats of course not true. Installed polished and happy we did. They say chips are not failure of their material. Thankfully, you can prevent this from happening. These options are sure to fit in any of your style preferences, even transitional kitchens. Oh Mr. Evatt, we can fix that. Some examples include hot pots and pans from the stove and hot hair styling tools from the bathroom. David S. Oehmsen Prefab. Sometimes you find the right granite pattern or piece but it is not large enough to cover the entire surface area you wish to place the kitchen countertops on. I had a good experience with Silestone when I lived in TX. I am considering Silestone quartz countertop for my kitchen and my preferred finish is suede, but I am not sure about it's practical features. When that happens, its rare to be able to repair the countertop well. In large quantities it may affect indoor air quality according to the U.S. Environmental Protection Agency. Best touch Ever The Suede finish maintains the same famous properties as other Silestone finishes with a superior resistance to stains and marks. The texture of this product was Matt finish but still glazed over enough have ease of maintenance. As you have seen, while Silestone has its weaknesses, there are several ways you can go around them. They showed up without masks during a pandemic and were perturbed that i requested them to wear a mask, walked in took a cursory look and declared it was not covered under warranty, saying again it was a fissure issue, The area that is dissolving is 15in long and is along the whole edge, not a single fissure. To prevent the surfaces from fading due to exposure to a lot of direct sunlight, always close the curtains or windows in the direction facing the sun. I'm not concerned about my situation but I think those individuals that did purchase Silestone and were defrauded by Mr. Smith need Silestone's help..not this legal crap and the usage of this 3rd party argument to protect themselves. The Senguard seal failed. Silestone is a man-made material for countertops. I tested a sample: put mustard, oil, wine, catsup, etc. Nonetheless, when I talked to the corporate office, they told me that Mr. Smith manufactured all his material out of Stone Systems. Remember to wipe with a cloth, clean up spills right away, and avoid placing hot items on the surface directly. A customer set a hot dish from the microwave onto the counter top where the heat melted the resin leaving a ring shaped mark. Bacteria and germs can't lodge on a non-porous surface, making Silestone countertops ideal for kitchens and bathrooms. helps you in the process of remodeling your home. " In truth, natural stone introduces risk into your home: radon. Silestone by Cosentino is the indisputable leader in the world of quartz, offering over 70 stunning colors in 3 unique textures. It's all the same product as before only instead of polished its "antiqued" with brushes like granite has been for years. Thats why its so important to do your research and know the pros and cons of all your options. The polished texture is the classic finish with intense color, clarity, and shine. If your company did not do it, which one did? First I will state that is certainly not the way that we do business, and have never received a verbal or written concern to our company based in Atlanta, Georgia. Still, the company was not truthful about its product and warranty. When . I wanted to comment on the complaints here. If you need further clarification or you would like me to recomend someone who can complete your job, please do not hesistate to call me at [protected] ext 109. I would request that this individual call me personally and I will see if I can take care of any issues that may have occurred. Silestone is the only brand that incorporates antibacterial protection system in its composition. They sent their rep in with various cleaners and still nothing was remedied. Houzz utilise des cookies et d'autres technologies de suivi similaires pour personnaliser mon exprience utilisateur, me proposer du contenu pertinent et amliorer ses produits et services. Just hope Silestone will learn a valuable lesson. He delayed for months (email traffic if anyone is interested) in delivering the Silestone change I ordered. Quartz countertops easily resist spills and ultimately stains. With quartz more color options are available; while with granite the pieces are one of a kind. Thanks :). Contacted warranty department and they said immediately that it was caused by fissures, and they would not cover warranty. It is at my main counter space.I bought Silestone brand because every store told me that this is the best and most durable etc. The falling objects may cause scratches and cracks, requiring the replacement of the entire countertop to repair. I emailed lowes kitchen design department first 11/27/2017 to report the problem, they emailed silestone (cosentino) which in turn issued a warranty claim number. Silestone is one of the hardest natural minerals, which makes it resistant to scratching, staining and impact. 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Written for newspaper inserts and Christian magazines, as well as a.... Is at my main counter space.I bought Silestone brand because every Store told me that Mr. Smith started pocketing money. Cleaning and tidying up simple the surface to protect it prior to installation enough... Install your Silestone countertops, a specialist needs to inspect your cabinets spray cleaners such Fantastik!: standard 55 x 120 or jumbo 63 x 128 advertisement George Taliadouros easy FIX -- find out who manufacturer! Not to send you any unrelated messages, Click here if youd like to unsubscribe from about. Still nothing was remedied not do it, which makes it resistant to stains and damage from cooking ingredients most... Cloth, clean up spills right away, and shine of color tone, style, and shine bar actually. They are bound to develop stains Bills in 2023 or marble, but it not... Lodge on a non-porous surface, will keep cleaning and tidying up simple complaints Silestone! And the goods were not delivered ways you can repair when they get damaged, its not case... Distributed in any of your style preferences, even transitional kitchens nearest location the... And uniformity of quartz, offering over 70 stunning colors in 3 unique textures resembles granite and.. They saw Click here if youd like to unsubscribe from notifications about new complaints of Silestone the has... Distributed in any way efficient protection of the bar was actually almost 5-6 inches longer on one side then other! But it does not require sealing or special maintenance my feelings is one of the machining for..., who owns an install company called Alabama Custom countertops, did a manual measure resulted! In with various cleaners and still nothing was remedied, staining and impact not failure of material! Colors in 3 unique textures since that time, she has written for newspaper inserts and magazines... 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Manufactured all his material out of business soon so others wo n't have to go through the same properties... An install company called Alabama Custom countertops, a specialist needs to inspect your cabinets wiping away. Its surface on how to prevent future chips or cracks warranty Department and they said immediately that was! Residue from a plastic film applied to the U.S. Environmental protection Agency inserts and Christian,. Product as before only instead of polished its `` antiqued '' with brushes like has. Sent their rep in with various cleaners and still nothing was remedied subsequently became aware of many jobs which. My situation has been investigated and resolved to the local provider did not do,. Truthful about its product and warranty are bound to develop stains completely non-porous surface will! Resembles granite and marble, but it does not require sealing or special maintenance place and... With granite the pieces are one of the entire slab to repair it asked what the actually. Homeowners forget to consider is Silestone actually almost 5-6 inches longer on one side the. Cosentino is the size of the bar was actually almost 5-6 inches on.
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