Larger mini fridge and microwave available. I would not pay for this again. I NEVER write reviews but I am way too disappointed with the quality of service that weve received here to not warn others. The Lost City of the Kalahari is a historical mystery of exploration and archaeology dating to the end of the 19th century. I brought my daughter to Kalahari in Round Rock for the 4th of July Weekend. There are employees just moving around at snail pace. It must be asked for. My first impression of arriving in the lobby was that I wanted to look at everything. $7 for a domestic beer. Buy my 74 yr old mother didn't need one in the end. Spent hours in there. Note that it is a Northern owned company- Pepsi products only and Brisk tea. No blankets or towels available to sit on. As in! A very oily & not so tasty medium pizza at Sortinos was $26!! * Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. There is very little room service, no in room coffee maker, no valet parking. November 12, 2020 12:48 PM Eastern Standard Time. The facility is new and very nice with the safari theme. However, its cold, unfriendly. Places are grossly overpriced. Upon booking, deposits, and paying in full at check-in- there is no invoicing or receipt emailed or handed to you. $7 for a domestic beer. My family and I are currently staying at this location. I later found out they charged my separate card $300 and the card I used to book my room causing me overdraft charges which I discovered after my trip. If there are no adults allowed on certain slides, have it stated. Like a cruise, if you invest into the Kalahari beverage containers (elephants for kids, daquiri glasses for the adults) refills are $2.50 for kids and $8- $12 for daiquiris. That store is way better than any Chuck-E-Cheese or D&B! However, there is plenty to do for all ages. The breakfast is only served in one location as the other resturant isnt even open yet. We couldve just said nothing at breakfast and walked out after eating. WARNINH: The hotel room doors close very hard and can hurt little fingers. Kalahari Resorts & Conventions - Round Rock. At all. Ok cool. . more. She seemed confused at times and poorly trained to handle customers. I would not pay for this again. Thank you. I had purchased a blue band bracelet to allow me to make purchases and placed it on a separate card. They crisscrossed the desert area in the direction of Farini. The history reports the existence of a ruined city found in the Kalahari Desertin southern Africa. So if you are sensitive to that, be sure to ask for a room at the end. We went to get our bags and made our way to the rooms only to discover the bracelets didn't work to open the door and we had to go back downstairs to get the issue fixed. The quality of prizes is elevated!!! However, you can pre-register to arrive as early as 10 AM. Georgetown and Round Rock have great local options. Phone Numbers. For a kids focused space connected to the arcade, imo, thats just asinine. Nothing resolved and no One has any answers. Truely disappointing for overworked parents trying to relax along with the price which was explained as a convenience pricing.what? Weve watched it come to life, stayed up to date with the website etc. I will look on their website! Be sure to pack a separate Waterpark-specific bag to make changing easy. The room has no drying rack, no clothesline in the shower area, nowhere to place wet clothes. For as much as I paid to stay here the customer service should have been outstanding. Towels provided are small & rough so may prefer to bring own beach towels if you want full coverage. I understand it's time consuming placing the harness on everyone, but there should have been more hands on deck during peak times. There are 3 sizes provided to guests, but any child under 2 wouldn't fit into them. Our Kids Love Kalahari Round Rock. Staff didnt feel it important to post this anywhere. If you want some sort of paper trail or invoice, you must ask for it. Or a $500 glass of wine? Georgetown and Round Rock have great local options. The breakfast is only served in one location as the other resturant isnt even open yet. Second issue, when checking in we were informed that our rooms would not be cleaned daily, that housekeeping might make beds and change out towels if we texted a number. I would like to have you continue this conversation with our Guest Services Manager. If you think you are only going to do one or two things, you just use the credits on your arcade card. The shampoo, body wash and conditioner in bathroom were completely empty, There is black mold? Just got back from Kalahari Round Rock. No outside food allowed. Some F&B outlets don't offer fountain, some do. We celebrated my sons 9th birthday here and rented the 3 room presidential suite and a king bed/bunk suite. This is the largest indoor waterpark in America, all 223,000 square feet of it. Well we were little skeptical to go there after the negative reviews but we had a great time .. well check in was short guess we got lucky and the room was clean and absolutely no complaints yes the resort is crowded but thats how water parks are supposed to be so that didnt bother us the water park was well organized the staff was very helpful and each ride had like a .less than 5 min wait and there was enough floaties for everyone and the adult pool was good but very adulty Tom foolery was good no complaints there too food the Italian food was not that great in fact not good at all but the Mexican food was very good while checking out the elevator wait took more than 20 minutes thats the only flaw we had , it was so crowded since we had a cart full luggage we had to wait more longer and finally we had to loose the buggy and carry the luggage separately, This is the version of our website addressed to speakers of English in the United States. Here is the short version as a family with a 4 yr old and 74 yr old. $7 for a domestic beer. On a lone and desolate spot; Just got back from Kalahari Round Rock. We couldve just said nothing at breakfast and walked out after eating. The grand scale from the outside is huge. Check in and Check out times at the Kalahari Resort. Dont ruin your vacation by biting your tongue for 3 days to avoid being labeled a Karen. Toll-free Experience Center 1-877-525-2427 Local Direct 512-651-1000. SO MUCH for littles to do! This response is the subjective opinion of the management representative and not of TripAdvisor LLC. Location & Hours 3001 Kalahari Blvd Round Rock, TX 78665 Get directions Edit business info Amenities and More Staff wears masks Accepts Credit Cards Free Wi-Fi 3 More Attributes About the Business An interactive world of fun and adventure with state-of-the-art thrill rides, games, and more! I hang up get someone else. Outside the Rock: Lost 80s Live Tour at Haute Spot. My first impression of arriving in the lobby was that I wanted to look at everything. A. J. Clement researched the story in 1964 and advanced a new theory. Xian, went above and beyond to help locate it and return it to my son. Upon booking, deposits, and paying in full at check-in- there is no invoicing or receipt emailed or handed to you. This is a family resort, and its a smart move that there is not too much in there that will get damaged as things do when kids are a majority of the guest roster. ROUND ROCK, Texas-- ( BUSINESS WIRE )-- Kalahari Resorts and Conventions Round Rock is the new home of America's Largest Indoor Waterpark Resort . On top of that my family had a wonderful time at the resort and want to go back! more. Not many actual games. Fifth issue, we contacted housekeeping as instructed on day two of our visit in order to get fresh towels. For Texas/Austin standards.take the time to run out to the local restaurants occasionally. Upon their arrival home, my son realized he lost/left his beloved bear at the resort. No one told us what had happened but finally another guest told us it was a false alarm from a sensitive fire alarm and we could head back to our rooms. Yes half the indoor waterpark is available for 48-52 inches. I later found out they charged my separate card $300 and the card I used to book my room causing me overdraft charges which I discovered after my trip. Outdoor pools should be heated and open. Ok fine. All is not urban sprawl, however: the region is also known for its natural . The amenities in bathroom were hit & miss - lotion dispenser almost empty but towel requests via text were fulfilled quickly. Some F&B outlets don't offer fountain, some do. The manager Kevin came to help her many times and never once acknowledged or greeted me. Some F&B outlets don't offer fountain, some do. You can check in at any point and enjoy all of the activities- just won't have a room to place luggage in until you get a text that the room is available. We went down to the lobby and one of our guests was in a wheel chair and was left in paid from the ordeal having to walk down gingerly. I coped and put on a smile we were on vacation! Round Rock No outside food allowed. I understand it's time consuming placing the harness on everyone, but there should have been more hands on deck during peak times. The toppings were $4.50 a topping! I apologize that we did not meet your expectation but also our own. Thank you, we look forward to connecting soon. We can't thank Xian and the staff enough. Again, just not going to work out in such a Foodie location. After waiting nearly 45 mins to check in, The reception employee wasn't aware that you could check in early. November 29, . We like pizza! I understand it's time consuming placing the harness on everyone, but there should have been more hands on deck during peak times. I would not pay for this again. Same with checkout. Room types may vary. A sit down breakfast is only served in one place and lunch has mini.al offerings.Spa: My wife and I both had massages at the spa and they were horrible. le-de-France had a fourfold growth in population between 1850 and 1968. Blackout curtains work well- which is important to me! Yesterday half the slides were closed. However, its cold, unfriendly. Please include your reservation #, email address, & phone # as well as mention your Trip Advisor review, so that we may connect further regarding your unsatisfactory experience. Upon their arrival home, my son realized he lost/left his beloved bear at the resort. The staff is generally clueless, unfriendly and useless. WARNINH: The hotel room doors close very hard and can hurt little fingers. 1. If you have them at home, bring them. Truely disappointing for overworked parents trying to relax along with the price which was explained as a convenience pricing.what? As a grandparent and a woman who loves modern design, I appreciate this is a place I would actually want to spend some time. Water park- Overall awesome. We were able to do everything and everyone had a blast. So if you are sensitive to that, be sure to ask for a room at the end. I also had to find a manager to tell her that children were throwing basketballs from the top of the escalators into the machine trying to make trick shots. The property is beautiful, modern, and decked with gorgeous art and textiles. If everyone needs to be in a raft on the lazy river, have it stated as well. Yesterday half the slides were closed. I've been in the hospitality industry for over 16 years and am disappointed in the customer service of the facility more than anything- but hopefully these issues will be resolved as time goes on. Please see our partners for more details. No one told us what had happened but finally another guest told us it was a false alarm from a sensitive fire alarm and we could head back to our rooms. Ice cream parlor and candy shop- $7 for 1/4lb of candy. On his return to Europe, he published a book detailing his experiences which included descriptions of unusual rock formations which he believed to be ruins of hitherto unknown buildings. We had a King Bunk Suite and it was a beautiful set up and my boys loved the bunkhouse, especially because they had their own TV so they could watch cartoons. Room types may vary. I am completely over Kalahari Resorts and would have checked out after we found the dirty bathroom if it were not for my young children being sorely disappointed in not being able to stay. There is no doubt that with the amount of people coming to and leaving this resort daily that there is no way rooms can be thoroughly cleaned between guests, and it shows. Its 70* out today so idk what the truth was. We are so grateful they took the extra time to look for the bear. Every child under 48" must wear some sort of life jacket. Again the food and drinks are very over priced, but offered within the park it self- for convince. In his book Farini describes the ruins as[2]. I said to her that is why I asked you about the toppings and she said the $29 was just for cheese. A city once grand and sublime, It's worth it.but will be taking out a second mortgage for the next round! This day was better other then the alarm the only slight issue was There was an extra wait time due to some promotional videos and pictures being taken on one of our rides but thankfully we experienced little to no wait during our two days. Wave pool is fantastic. The waterpark is big. The attraction was closed for 2-3 hours to sanitize it. Beds were very comfortable (soft). A relic, may be, of a glorious past, If there are no adults allowed on certain slides, have it stated. I can support that! There is no doubt that with the amount of people coming to and leaving this resort daily that there is no way rooms can be thoroughly cleaned between guests, and it shows. Thank you again for sharing your feedback. I then visit front desk In person and manage to order a pizza. Updated: Nov 12, 2021 / 05:56 PM CST. Food had zero flavor. This was our 1st stay with Kalahari Round Rock and it will be our only. Kids enjoyed the water park and Tom Foolery. Nope. Yesterday half the slides were closed. Kalahari Resorts & Conventions: Lost and Found - See 160 traveller reviews, 247 candid photos, and great deals for Kalahari Resorts & Conventions at Tripadvisor. Fourth issue, you would think that a water park resort would have a place in the rooms for you to hang wet clothing. It's only been open for 3 weeks and already this many issues! They just wouldnt have understood. 40 tickets to ride the roller coast, etc. The facility is new and very nice with the safari theme. SO MUCH for littles to do! They are more growing pains of being a new property in very challenging times. We were very excited to play and have fun. And the most pleasant surprise the 'store to cash in tickets'- AWESOME!!! We are so grateful they took the extra time to look for the bear. I know that most resorts/hotels have higher prices but $4.50 for a bottle of water is ridiculous! Their ropes course is even bigger. First issue, the line to check in was INSANE. The staff was not very friendly at all it was like they did not care about customer service at all. Up close beautiful. We did complain and recieved apologies from the staff. Well it was a problem and a lifeguard that should not be allowed around kids rudely ejected her. Beautiful treatment rooms, talented, expert aestheticians and gracious service. Clearly the guest are unloading as quickly as possible. Thank you for a wonderful time and thank you for the above and beyond customer service. Rude sculptured blocks from the red sand project, In all of the hotels that Ive stayed in, especially ones where weve spent the type of money we paid for this room, I have never heard of rooms not being tended to daily. The service issues will eventually work themselves out. Review tags are currently only available for English language reviews. After realizing that, I decided to try to just wash our wet clothing so that they wouldnt just be laying around molding for the duration of our trip. I want readers to understand this is a gorgeous place with gorgeous amenities and to give it a chance. F. R. Paver and Dr. W. M. Borcherds headed out from Upington to search the desert sands, flying over the area in reconnaissance aircraft and subsequently suggesting a number of explanations. Buy my 74 yr old mother didn't need one in the end. The fast food bowling joint is $9 to $25 a meal as well and gross. I called to complain and we were given a late check out at no charge which was very appreciated. You can check in at any point and enjoy all of the activities- just won't have a room to place luggage in until you get a text that the room is available. Thank you for a wonderful time and thank you for the above and beyond customer service. Im creative! The troubles began upon arrival. They even off cabanas with the personal pools!4. Nope. First issue, the line to check in was INSANE. But all other restaurants didn't open till 11pm. But we expected the service that goes with it. Like a cruise, if you invest into the Kalahari beverage containers (elephants for kids, daquiri glasses for the adults) refills are $2.50 for kids and $8- $12 for daiquiris. I had purchased a blue band bracelet to allow me to make purchases and placed it on a separate card. But we expected the service that goes with it. le-de-France is the most densely populated rgion in France. Thats fine. Our package had a 20% off retail coupon but when we went to the shop they said it wasn't coming up on my bracelet so after a series of calls and asking my room number which at this point I hadn't been given a room number they applied the discount. . Tom Foolery- Just my opinion, if everyone in the family isn't going to ride the rides, do the zip lines, or the rock climbing- you only need to purchase passes for those that will. Down side-There didn't ever seem to be enough employees working at Tom Foolery's for the complicated issues that were constantly occurring with games getting stuck and/or out of service. Down side-There didn't ever seem to be enough employees working at Tom Foolery's for the complicated issues that were constantly occurring with games getting stuck and/or out of service. Enough about the food. After waiting several hours and calling guest services several times, I finally gave up and walked down to the front desk to ask for towels and toilet paper (because we didnt have anymore of that in our room either). This was our 1st stay with Kalahari Round Rock and it will be our only. Italian restaurant was the best food on property, but dinner for 3 adults with 1 appetizer was $130. Amazing food not to mention its really cheap. OkayLong version now: There are several kinks that need to be worked out. If there is not going to be any valet service, then there should be no need for employees running off guest/ traffic through there. The shower doesnt get above lukewarm but thats ok because the water pressure is non existent also. Try dealing with that when the kids are excited or tired.The other thing about the restaurants is to understand the hours. For Texas/Austin standards.take the time to run out to the local restaurants occasionally. Activities: Waterpark is the only feature that comes with your stay. The breakfast is only served in one location as the other resturant isnt even open yet. Perfect for us. The history reports the existence of a ruined city found in the Kalahari Desert in southern Africa. There is very little room service, no in room coffee maker, no valet parking. To test this premise Clement explored what he regarded as Farini's true route and discovered a set of monumental rocks, resembling walls. Nothing is Coca-Cola or fresh brewed tea (hard pass!). Both the arcade eatery and breakfast we had to grab a server after waiting 20 min. Not many actual games. Both the arcade eatery and breakfast we had to grab a server after waiting 20 min. The staff was friendly and courteous everywhere we went at both places.WARNING:Restaurants: At every restaurant we went to (5 in total, including the pool rest. This is a family resort, and its a smart move that there is not too much in there that will get damaged as things do when kids are a majority of the guest roster. The master was spacious and the bed was quite comfortable. Third issue, when we arrived to our room we found hair everywhere in the bathroom. We expected this to an extent. On top of that my family had a wonderful time at the resort and want to go back! Italian restaurant was the best food on property, but dinner for 3 adults with 1 appetizer was $130. Hotel is clean, rooms are clean. We are so grateful they took the extra time to look for the bear. After waiting nearly 45 mins to check in, The reception employee wasn't aware that you could check in early. Note that it is a Northern owned company- Pepsi products only and Brisk tea. Enough about the food. They open at different times. Just didn't cut it for my family.Overall, great experience and I would go back again. Hotel is clean, rooms are clean. Just keep luggage in car and save the $250! Note that it is a Northern owned company- Pepsi products only and Brisk tea. Girl who answered laughs. Its also blissfully quiet on our floor. Get on phone with pizza place. Xian, went above and beyond to help locate it and return it to my son. They even have a theme park where kids can enjoy playing and have a blast with their cool rides. I NEVER write reviews but I am way too disappointed with the quality of service that weve received here to not warn others. Clearly the guest are unloading as quickly as possible. Zip lines, rides, rock walls, bowling, escape room, laser tag are all extra. Bad Spa & Restaurant Experiences, but the rest is great, Tastefully Themed and Upscale for Family Fun, Kalahari Resorts & Conventions - Round Rock, Holiday Inn Express & Suites Austin - Round Rock, an IHG Hotel, Staybridge Suites Austin-Round Rock, an IHG Hotel, Candlewood Suites Austin-Round Rock, an IHG Hotel, Avid Hotels Austin - Round Rock South, An IHG hotel, SpringHill Suites by Marriott Austin Round Rock. Perfect for us. Upon their arrival home, my son realized he lost/left his beloved bear at the resort. Some great man's ashes designed to protect, Paris . Over and over this was witnessed. No one knew. You can start using the Waterpark then. Now, we knew the food was $$$$. And deafening. Tripadvisor performs checks on reviews. Well if you need help quickly because your small child needs to use the bathroom and because of poor design the bathroom keeps constantly locking itself from the inside with the door having self closed because it is not level (no I am not kidding) dont text then call front desk. Checkout is automatic, but can enjoy all activities till 3pm. Try dealing with that when the kids are excited or tired.The other thing about the restaurants is to understand the hours. Never saw anyone sanitizing these. Our package had a 20% off retail coupon but when we went to the shop they said it wasn't coming up on my bracelet so after a series of calls and asking my room number which at this point I hadn't been given a room number they applied the discount. Farini subsequently presented a paper to the Royal Geographical Society (it was read in his absence[1] ) and photographs taken on the expedition were publicly exhibited, increasing his notoriety and that of his journey. Check in can be long too depending on time of day you arrive. Kalahari Resorts & Conventions 3001 Kalahari Blvd. That store is way better than any Chuck-E-Cheese or D&B! Food: Resort food is meh and very expensive. Absolutely disgusting! And deafening. Xian, went above and beyond to help locate it and return it to my son. Food & Wine Festival at Kalahari Resorts & Conventions. But there is tons to do where you never have to leave if you don't want to. It's inclusive and that's nice- which we saw many seniors and handicap children. But for being a "family resort" Im disgusted. They weren't ready and by the time I got a text that they were ready they were on the 7th and 9th floor. The spa is 4-star worthy. Nope. The indoor water park and Tom Fooleries was a great experience. Xian, went above and beyond to help locate it and return it to my son. There is no doubt that with the amount of people coming to and leaving this resort daily that there is no way rooms can be thoroughly cleaned between guests, and it shows. He continued to disagree with me, the guest, that I paid $250 for an an early check in 2pm /late check out 12 noon. Here is the short version as a family with a 4 yr old and 74 yr old. The fire was burning at 3939 E. Palm Valley Blvd., near Kalahari Resort, Dell Diamond and the Brushy Creek water treatment plant. The room was nice but did not care for the sink being outside of the bathroom. The girl working the front desk was very sweet but horribly under trained. All the F&B outlets are just ehh. Here is the short version as a family with a 4 yr old and 74 yr old. We are so grateful they took the extra time to look for the bear. A Day Inside America's Largest Indoor Water Park in Round Rock On Kalahari's thirty waterslides and lazy river, my kids and I took our first plunge into some kind of normalcy since the. Again second impression of checking in before getting past the registration desk was very off putting. Rooms: Bare minimum- no extras (not sure if it's due to COVID or not). Hello Ms. Williams. Ok I dont carry change but I had a house key and managed to make it work. Our masseuses lacked skill to know what she was doing and strength in her hands to get to the muscle. Beautiful! The initial start to our getaway started with a 40minute check in, not counting the additional time we waited just to talk to the front desk clerk. Activities: Waterpark is the only feature that comes with your stay. Our masseuses lacked skill to know what she was doing and strength in her hands to get to the muscle. For a kids focused space connected to the arcade, imo, thats just asinine. A half-buried ruin - a huge wreck of stones I am disabled so I figured I would just park in handicap. Xian, went above and beyond to help locate it and return it to my son. It feels like its all about the bottomline. ft. of flexible meeting space, a full-service business center with complimentary Wi . OkayLong version now: There are several kinks that need to be worked out. Everything was clean and well taken care of. Round Rock, TX 78665 (512) 651-1000. Review of Kalahari Resorts & Conventions Reviewed December 21, 2020 Upon their arrival home, my son realized he lost/left his beloved bear at the resort. They have an area for the teeny tiny aka under 48 inches and then an area advertised as for the family but if your child is over 52inches despite being under 10 your out of luck. However they failed to find any signs of construction in the area. The rooms are fine. How many families can afford $24 a plate for dinner? 1. If everyone needs to be in a raft on the lazy river, have it stated as well. Group Sales Waterpark Some people claimed to have seen an abandoned boat or even a stone quarry in empty desert. We waited in line for nearly two hours just to be told that our room was not yet ready. Its $21 a person! We paid for early check in/noon check out and our room wasn't ready till nearly 3:30. It feels like its all about the bottomline. Never saw anyone sanitizing these. This as a first impression with no formal greeting was very off putting.
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