We donate at least 5% of our profits to charity, and we have a climate positive workforce. Installation within 48 hours. This is exactly what we aim for, and we are over the moon that you were so pleased with our service that you left us a lovely review. Learn more Our telephone service permits calls to the emergency services telephone numbers 999 and or 112. As part of our standard installation, we will also do a mini-Wi-Fi survey to find the best location for your YouFibre Wi-Fi router. Thank you again for your kind review. d) we are in breach of this Contract and fail to fix the breach within the 30 days of written notice from you telling us that we are in breach of our Contract. Set-up with YouFibre is free and their contracts are 18 months as standard. Ceiling led linear light installation Process https://www.ledvv.com/products/led-linear-light-2/led-aluminum-profiles 10.4 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. We may record calls (including marketing calls) to help us with training and to prevent identity fraud. I've enquired but they don't have pricing for it yet. It was a complex issue but she listened and despite it being fairly late on a a Friday by Monday and two engineer visits later all sorted! 17.9 Call Limits. Part fibre, also known as fibre to the cabinet (FTTC), only runs fibre cables as far as the street cabinets, with the cable being sent into customers' homes made of copper instead. Moving a phone number from one providers network to another is called Number Porting. Hi Phil,Thank you for taking the time to leave us such a splendid review. Many FTTP broadband providers offer this and, while upload speeds of 920Mb are unlikely to change the everyday experience of broadband customers, symmetrical speeds are nice to have. Verification can help ensure real people write reviews about real companies. 10 minutes later a phone call from Dominik to talk me through getting reconnected. Thank you very much. Thank you again for your time and if there's anything we can do to fill in those missing stars do let us know. Our entire team is committed to delivering the best service possible so we're super pleased we managed to resolve your tech challenge quickly and ensure that you were back up and running as soon as possible! Absolutely fantastic service. We don't have any independent analysis of YouFibre's broadband speeds as they're such a small and emerging ISP. Have the best day!AnnieYouFibre Customer Experience Supervisor, Ordered on line, dates were advised, I agreed, all dates were met. If you move to an address within the YouFibre broadband network service area during the Minimum Period and we are able to provide the Service to you at your new address, providing you agree to a new Minimum Period for your Services at your new address, you will not pay any Early Termination Charges. 17 Special terms regarding Telephone Services. YouFibre provide the eero Pro 6 to their home broadband customers. Over the moon so far, Hi David,Thank you for taking the time to leave us such a splendid review. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. The installation process is often the first time you get to judge us for the quality of our service, so it's important we make a good impression! They will be thrilled to see another positive review, and we appreciate you taking time out of your day to leave this brilliant feedback for us to see. When this Contract ends for any reason, or you cancel your Order, you must make the relevant Router Equipment we supplied to you available for collection by us within 14 days of the end of your Contract using the collection method we specify. Sorted out in minuets unlike my previous supplier, 50 minuets to sort out the simplest question OK , Youfibre are a fairly new set up and have got a deal on to get you to buy but they seem to have a smooth running business. If we think we need to, we can also record some of your calls, to make sure that youre using our telephone service in line with this policy. on how this was not a hard sell .It was clearly explained and to the point .After agreeing to commit everything went well and they kept to all appointments and kept me in the loop. Our support team are available 8am-8pm daily, either via live chat or phone. Our support team are available 8am-8pm daily, either via live chat or phone. Both fitters were polite and knew what they were talking about. So will be cancelling my contract. Neither of us will need to get the agreement of any other person in order to end the Contract or make any changes to these terms. Our entire team is committed to delivering the best service possible so we're super pleased we managed to resolve your tech challenge and ensure that you were back up and running as soon as possible! 19.6 Terms which remain in effect after termination. Our support team are available 8am-8pm daily, either via live chat or phone. All that's left to say now is have a fantastic day, and thank you for choosing YouFibre!AnnieYouFibre Customer Experience Supervisor. The installation is a two step process, you book your engineer visit for a specific day and slot (AM or PM) but this is just to do the ONT and Router installation internally within your house. 17.6 Porting Date. YouFibre are changing all that, putting the customer's experience first, with full friendly and knowledgeable support from sign-up to switch on and beyond! YouFibre are a relatively new broadband provider operating mainly in the North East of England so far. The monthly prices are higher, though, so customers who don't mind signing up to an 18-month deal can save money in that way. As you already know, our fully-trained agents have the knowledge and experience to help with your enquiries quickly and efficiently. From all of us here at YouFibre, have the best day!AnnieYouFibre Customer Experience Supervisor. In the unlikely event that these changes have an impact on your use of our Service please contact us for an explanation of the reason for the change and to discuss the impact. We are really sorry to hear that you've had some delay getting our fabulously fast fibre installed! Highly recommend Robert Foley for any service with YouFibre. Currently my contract with EE Broadband ends in April. They seem to make this possible by cutting cost in other areas, like using CGNAT and not having any form of online account management. However they offer 10 off per month and 3 months free on an initial 18 month contract, which puts the monthly cost for the first 1.5 years at 25/month for 500mbps and 33/month for 1000mbps. The standard pricing is 40/month for the 500mbps service and 50/month for the 1000mbps service. Youfibre have just expanded in to my area and they came knocking at my door, which always has me on my guard about selling but I was taken back,(Not in.) Choose Ltd is a credit broker and not a lender, and does not charge any fees in relation to Credit Broking activities. Not had the advertised speed (1000Mbps) since installation. Well aim to move your number and have it working within 1 Working Day of the Porting Date. Currently running at 811Mbps which is fast but not what I'm paying for. Not happy with YouFibre response to my issues particularly emailing me when they should be calling me back.Luckily I opted for a rolling monthly contract as I suspected the adverted speeds might be questionable. Recent version of Chrome, Firefox, Internet Explorer or Safari. Lisa C Evans, Hi LisaThank you for your great review of Dustin! YouFibre has 5 stars! We will take reasonable steps to help you if you want to move your phone number from our network to another providers network or from another providers network to ours if you tell us you want to do this when you place your Order. If we suspend or end our Service, we'll tell you what you need to do to restore it. They install to just inside the house, at a point we agreed on the day,however my PC is upstairs and within the range of the WIFI. The service was accurate, polite, efficient and thorough.However, I'm still a bit miffed that because of YouFibre's use of CG-NAT (i.e. It promises wi-fi of at least 10Mb in every room or money back. Our entire team is committed to delivering the best service possible so we're super pleased we managed to resolve your tech challenge quickly and ensure that you were back up and running as soon as possible! Not had the advertised speed (1000Mbps) since installation. Unless you arrange with us to have a static IP address, the internet address allocated to you may be varied at any time. 11.1 Your right to make changes. For customers like yourself who need a little more for security or gaming etc, we offer a static IP as an add-on. 4,730 followers. Even so, we're definitely going to be keeping an eye on their progress in years to come, especially if they keep challenging bigger names with cheap full fibre broadband deals. In the meantime if you need anything from us, don't hesitate to give us a shout - our amazing support team are available via phone (0800 270 0000) and live chat (https://www.youfibre.com/contact/) every day between 8am and 8pm. In addition, from time to time, we may make other more significant changes to our Services, Equipment or to our Contract. Had an issue due to an upgrade on the system. 17.2 Emergency Services. If you need us again in the future please don't hesitate to give us a shout. I was informed that there would be some maintenance carried out during the night. 13.4 How we make any refunds which are due to you. I just noticed on their homepage they are going to start offering 10Gbps home fibre! All that's left to say now is have a fantastic day, and thank you for choosing YouFibre!AnnieYouFibre Customer Experience Supervisor. Have a fab day!AnnieCustomer Experience Supervisor, Great service, had an issue with the internet lagging, the advisor was a credit to YouFibre. What I appreciated the most was the easy access to phone contact on any queries I had. company number 03997482, registered in England and Wales. Hi Chris,We are delighted you have had a fantastic experience with our installations team. Thank you once again, and have the best day!AnnieYouFibre Customer Experience Supervisor. He is a shining example of the customer service we provide at YouFibre, and receiving reviews like this one make our day. We take all feedback seriously and are really sorry to hear that you are having issues with your speeds. 8.7 IP addresses. For example, if you miss a payment and we do not chase you, but we continue to provide the Service, we can still require you to make the payment at a later date. Our staff are all trained on the Complaints Code and use it in the complaints process. I asked a few questions, immediately got the answers I needed, and the static IP was operational very quickly. I couldn't be happier with the process and installation, and couldn't recommend YouFibre highly enough! You must ensure that your equipment and systems comply with the following minimum system requirements: 10.3 Information passing over our network. He came out to my home and helped me get everything set up and get started. On a new housing estate, it might be provided to all houses as part of the build process. 17.3 Registration of your home address. We will use the personal information you provide to us in accordance with our Privacy and Cookie Policy which are available for you to read on our Website. Their offerings are simple and generously priced. Safcsat (newbie) Sun 09-Aug-20 09:25:05 Re: YouFibre [ re: APTMAN] [ link to this post] (youfibre do not contact me im done with ur sevices), Hi Jordan,Thank you for your feedback and updated review. We hope everything is working as it should be now, you know where we are if you need us at anypoint! Installation: What do you get? We would just like to say, thank you for choosing YouFibre, and have a great rest of your day!AnnieYouFibre Customer Experience Supervisor. If you ask for Number Porting, the new and old network providers need to work together to get the new network ready for your phone connection. (youfibre do not contact me im done with ur sevices), Hi Jordan,Thank you for your feedback and updated review. 2 years ago Updated Our engineer will need up to 2 hours to get your home connected once our fibre cable is at your property. about cookies and how to manage them. Firstly with the service less than a week from order to installation. 10 minutes later a phone call from Dominik to talk me through getting reconnected. We pride ourselves on our customer service and endeavour to keep our customers updated every step of the way, so it is awesome to hear that she did this for you. Hi Howard!Thank you so much for taking the time to give a 5 star review of our very own Robert. 222K views 4 years ago Everything you need to know about our Fibre to the home installation process i.e. Powered by Xenforo, Hosted by Nimbus Hosting, Original design Critical Media Ltd. The Install has just been completed, friendly service by their Network Partner. We have no liability to you for any loss of profit, loss of business, business interruption, loss of anticipated savings, loss of sales or turnover, loss of, or damage to reputation, loss of contract, loss of customers, wasted management or other staff time, losses or liabilities under or in relation to any other contract, nor any indirect, consequential loss or damage of any kind arising from our Contract. Do you agree with YouFibre's 4-star rating? Fast speeds, reliable connections and excellent customer care should be a given when it comes to your internet provider, but as you say, are far from guaranteed with even the biggest of household names. If you are moving your phone number to our Network, well send an email to your Registered Email Address telling you this date (the Porting Date). 13.3 You must compensate us if you break the Contract. Companies can ask for reviews via automatic invitations. Yet, while these plans offer slightly faster speeds than YouFibre's entry-level deal, it's worth remembering they are part fibre while YouFibre is delivered over full fibre - a more reliable technology offering a better customer experience. From everyone at YouFibre, have a great day!AnnieYouFibre Customer Experience Supervisor. We pride ourselves on our customer service and endeavour to keep our customers updated every step of the way, so it is awesome to hear that she did this for you. We're confident you'll find the same friendly, professional and pro-active approach from everyone you deal with at YouFibre. Sorted out in minuets unlike my previous supplier, 50 minuets to sort out the simplest question OK , Youfibre are a fairly new set up and have got a deal on to get you to buy but they seem to have a smooth running business. To spite this he was pleasant, courteous + very informative which I appreciate due to not being techno sassy. Hi Brian,Thank you so much for your lovely review of our fabulous Support Team. Amazing service, Hi Jack!Thank you so much for your fabulous review. If you need us again in the future please don't hesitate to give us a shout. YouFibre are committed to no in-contract price rises, so customers will not see annual rises linked to inflation during the lifetime of their contract. 17.1 We may not offer all features of a traditional phone line. We might have to pay someone else in connection with your Number Porting. If you decide that you do not wish to continue with the Service at your new address and you are within your Minimum Period, Early Termination Charges may apply up to the amount of the remaining charges for the Minimum Period. Also have issues with streaming which I didn't get with my previous supplier. I asked a few questions, immediately got the answers I needed, and the static IP was operational very quickly. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. 18 Matters beyond our reasonable control. Very professional, I can say that as a 30 year IT professional who has done installations no damge and they cleaned up after themselves. Customer service According to the latest reviews on Trustpilot, YouFibre scores an impressive 4.7/5 stars with 85% of customers giving it five stars. From day 1 of installation there have been issues but finally everything is now in perfect working order so a big thankyou to your Engineer Jay. over the internet. Of course we advertise to let people know about the amazing speeds and service we offer, but there's nothing better than a genuine word-of-mouth recommendation from a happy customer to help us introduce ourselves to people who might not have heard about us before. Please select the router you're using: Need to speak to us? Thank you once again, and have the best day!AnnieYouFibre Customer Experience Supervisor. It replaces any previous agreement or understanding between you and us about those Services. Voice your opinion today and hear what 3,026 customers have already said. If we need to change your Porting Date in this way, you cant treat it as a delay or as us mishandling the Number Porting and we wont have to compensate you for changing the date. 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