You can rent the xFi Gateway for $14 a month. Unplug your TV Box from the electrical outlet. For immediate assistance, check out the Xfinity Assistant. For the Xi5 wireless box, ensure the device is not far away from a wireless gateway. DO NOT GET XFINITY! Ive been a customer for 5 years, I purchased a service that would have up to 1000 Mbps download speed, 132.00 a month. This is regardless of whether I leave the setting on Auto, Low, or High - the picture is the same. Read: 8 Best Live TV Apps: No Cable, No Problem. . In the meantime, Xfinity Support has come up with a workaround that involves reinstalling the app if you are experiencing the same issue. If you have questions about your services, we're here to answer them. HGTV We have our rights to pick other internet companies to have internet services with them. If your speeds are the same after the reset, its time to contact Comcast. Mobile Zipcode 77064. Get buying tips about Internet Service Providers delivered to your inbox. Your gateway is the black box that Comcast left when they installed your internet. Yes. Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues. Heres how to fix common Comcast Xfinity problems. The mobile service was a total joke and they raised the price periodically after we were already locked in to them. Check to see if there are any other devices on your home network using bandwidth. Now I'm unable to fast forward at all without playback failing. Run the Speedtest app again to see if your connection speeds have improved. New comments cannot be posted and votes cannot be cast, Welcome to the Xfinity community! That "without a video subscription" phrase seems to imply that you don't have a video subscription with Xfinity, or that you're not successfully logging into it. It's just time for me to leave. I even decided to try buying my own router for $350. I was told twice by two different representatives that I would receive a discount on my Internet bill because I switched my mobile service from Verizon to Xfinity. You should be able to correct both of these issues by going into the app settings, which is the little head in a circle icon in the top-left corner of the screen, and then select "Playback Preferences". Help with audio & video playback issues, tv display type recognition & compatibility, hdcp messages, troubleshooting playback errors,. Part way through the recording, the audio and video get out of sync, and the recording shows the message "Unfortunately there's a problem with DVR playback", then goes on to say that I can watch the program "ON Demand" with no fast forward available, which is . Technology. not worth it. Xfinity offers the xFi Gateway, which is a router and modem in one. Can't wait to switch my service from Xfinity and Comcast. The camera can detect motion from people, pets and vehicles. You can also use Xfinity MyAccount (Web|iOS|Android) and xFi app (iOS|Android) for product and account support. 8-702 There was a playback issue.Please try again . The problem could be happening because the channel is not available. Xfinity remote not working? I don't always call to speak with someone but when I do..it's annoying. Use these tips and tricks to fix Comcast internet problems that cause your web browser to display a No Internet Connection error message. I only needed one of their services. Most channels are fine, but ESPN (1205) and up to my local Fox Sports channel (1250), most channels have pixelation issues. An agent will ask you to clarify your problem and confirm your identity. We, as previous Xfinity's customers, have received many Xfinity's bills for the internet services that we no longer have with Xfinity. Learn more . If you fix your problem, theres no wait time. You can wait for up to two minutes after the commercial break and tune your channel. I am a bot, and this action was performed automatically. Call 1-855-399-1542 or your local Comcast office for a replacement. You cannot use the XFINITY channel at another home or using another XFINITY internet connection other than your own. Greetings, @user_e1fcef! Privacy Policy. In and out of service standing in the same exact spot. There worst are 1207 & 1215. Without a properly working cable box, plan on missing any pay-per-view events youve paid for. Start by getting an idea of just how slow your internet speeds are. Do I need help managing my account? Mobile Streaming Media expert and technology writer. Was my issues solved? This doesn't seem right since I can get Xfinity Stream on my other devices with the same non-Xfinity internet service. Paramount Plus. Comcast owns the Xfinity brand. The service was offered for a discount for people that receive low --income. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. The options will allow you to fix the issue and try again. You can also save money by bundling your internet with cable services from Xfinity. In that case, you will also have to update your app and try again. Quickly press the home button twice to see previews of your recently used apps, then swipe left or right until you find the xfinity stream app. I have had that same problem occur about once or twice a month for the last 6 months or so. macOS If youre having Comcast cable remote problems, dont worry. Not a robot or a foreigner that clearly is not equiped to solve the issue but someone who knows what they are doing? Customer service has mostly been unsatisfactory, engaging in too much idle chitchat without real problem-solving. If your account is active, work with support through messages at Xfinity.com to solve your problem. Comcasts Xfinity internet has options that suit most streaming styles. Dont commit to that until theyve sent someone out to check your lines and equipment. Check to ensure that all the device connections are tight. Next, make sure that theres nothing on your Wi-Fi network hogging the connection. Sorry to hear about the issue. Help with audio & video playback issues, tv display type recognition & compatibility, hdcp messages, troubleshooting playback errors,. Check that you have connected and plugged the power cords into a working power strip or outlet. This could take a few minutes. iPhone For every program you wish to delete, use the arrow keys on the remote control for highlighting and choose Delete Now. I want my phone to do that again please help the clueless courtney. Well start sending you the news you need delivered straight to you. Copyright 2022 Consumers Unified LLC. Each hourlong episode puts viewers in the shoes of the loved one, who first notices that something is amiss, interprets the puzzling signs and clues, and eventually comes face-to-face with the horrible truth: that the person has a very dark side . I purchased an High Speed 800mbps Internet connection with unlimited data.. About two weeks after use Xfinity would cut off my signal. Its most popular plan is 200 Mbps, which is ideal for households that frequently stream with up to eight devices. Maybe your kids are streaming something . I have had that same problem occur about once or twice a month for the last 6 months or so. 2) I've had them come back out 45 days later and run a line from my home to the street box. Editorials The speeds available with Xfinity internet plans make the service an attractive option for many, especially gamers, heavy streamers and those who work from home and depend on reliable high-speed internet. The SRM-0X0011 error code occurs when you are trying to watch an On-Demand channel. Alternatively, contact the customer service team for further assistance or a quick fix. Thanks. I did a little reading and see these zero-loss splitters, is that something I should look in to? Here is how to reset Xfinity TV. Bravo TV my new cable box only has cannels 1000 thru 1500 No normal cable channels, Your email address will not be published. So, here I am. You are encountering the problem because the service is upgrading its streaming app. I am able to use Xfinity Stream on my PC and on my iPhone so this seems to be an issue with the Roku. I would then use the Xfinity app to check for an outage in area and all but 1 time there was an outage. Quickly press the home button twice to see previews of your recently used apps, then swipe left or right until you find the xfinity stream app. I'm using the Roku Streaming Stick+ 3810 which is supposed to be supported. Please call 866-512-2218, and well get this taken care of for you.. Unsubscribe easily. You have definitely come to the right place for assistance. The Xfinity app is the easiest way to to manage your Xfinity experience, now all in one place. Outage? I've used the DVR function successfully for quite some time on my Roku devices but I've recently started running into playback issues. DON'T GET THIS SERVICE!!!! Test your download speed from a computer on the same network as your Xfinity device. You can also open a chat with a support agent at Xfinfity.com if thats more convenient for you. Mobile I would not trust anything that sales representatives for Comcast or Xfinity tell you because all they're interested in doing is getting you to sign a year contract. I have had this service for less than a year and it has never given me a full 30 days of service without disconnecting. We can help with technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. Does not affect my iPad or my phone. 01-09-2023 03:35 PM. Especially with me having a teenaged gamer in the house. All Rights Reserved. Wait 10 seconds. Software If that does not work, contact the support team for further assistance. Robot called back and asked if it turned back on, I said yes. Happening on both my Roku TV and my 2 Roku sticks. There worst are 1207 & 1215. Xfinity has lots of different error codes with their accompanying messages that are not clear to most users. ljh images / Shutterstock.com. The error title is dvr. Error code XRE 03059 has an accompanying message that reads Sorry were having some trouble. Dont let frustrating Comcast Xfinity problems keep you from watching your favorite shows or streaming music. Please select another channel and try this one a little later.. Follow these simple steps to get your Xfinity Flex up and running: Check whether you are using the right HDMI . Read: 14 Common Netflix Problems & Fixes. Go to Recordings and select Recently Deleted. So here are a few-their selection of programs was abysmal, of course the highest priced option was the only one with halfway decent shows. Do you have a physical box you can try those recordings on? You can rent it from Xfinity as part of your internet service plan. I have a Roku 3810X - Roku Streaming Stick+ Software version 11.5.0 Build 4312-50 which is supposed to be supported for Xfinity Stream. With more information, we can assist you further. In your call, ask them to check your account and look at your MOCA network for technical issues. Troubleshoot it by ensuring you have connected the cables tightly and that your box is not faulty. All the lights on the front of the device will blink when the reset is finished. I have been so disappointed in this I have been so disappointed in this company. Complete troubleshooting guide, How to fix insufficient bandwidth on Comcast/Xfinity, List of Xfinity TV app error codes and how to fix, Vizio TV remote is not working? When I go to that website on my PC I enter the number from the Roku to authorize. Our community is your official source on Reddit for help with Xfinity services. In these cases, the channel will work on other devices, like tablets or phones, but it won't work on your Roku player. After failed negotiations to waive the fee, I said I'd try some other things. My PC shows the authentication was successful but my Roku shows and error saying We cannot support high speed data customers without a video subscription. It drops my service every 24 hours. Xfinity Rewards. 8-702 There was a playback issue.Please try again ROKU, the ROKU Logo, ROKU TV, ROKU POWERED, "Streaming Stick," "HAPPY STREAMING" and "NOW THIS IS TV" are trademarks and/or registered trademarks of Roku, Inc. in the United States. Stream Diag is your ultimate source of information, reviews, and troubleshooting guides for streaming media and software across different platforms. Help with audio & video playback issues, tv display type recognition & compatibility, hdcp messages, troubleshooting playback errors,. Xfinity provides services in select states. Objects can block the signal your remote sends. Could you tell us more about your concern? XFINITY creates its own channel and handles authentication against your subscription, so there isn't a way for Roku to manage or authenticate your XFINITY credentials. Our content is intended to be used for general information purposes only. PureFlix Note that Roku shows: If your Xfinity account doesn't use the same email address as your Roku account, you must select "Use different email". Another option is to change the channel and see whether it helps. First, make sure youre pointing the remote directly at your cable box. Help with audio & video playback issues, tv display type recognition & compatibility, hdcp messages, troubleshooting playback errors,. Follow the step-by-step activation instructions. If your speeds havent improved yet, reset your Comcast Gateway. Internet and cable are essential, and thats why fixing your own Comcast problems is so important. We end up getting collection letters asking us to pay Xfinity ridiculous amounts of money which we don't owe Xfinity at all. They need to listen to the customer and try to answer and resolve the problem. Otherwise, contact the support team for further assistance. Required fields are marked *. Android: Open the Settings, tap Apps, then tap the Running tab. Create an account to follow your favorite communities and start taking part in conversations. I can download the Xfinity Stream channel but when I try to connect it says I need a subscription. Unfortunately, the internet has been spotty, down a few times a month. Cookie Notice You can start troubleshooting any issue you encounter by rebooting your device. Contact Xfinity to see if service is available in your area. I mean it's so bad it's actually pissing me off. Wait another 5 minutes for the reset to finish and run the Speedtest app on your device again. This is also same issue on the channels 3-digit counterparts (202 and up). Push the Power Button on your remote to turn your cable box back on. It was a no-brainer, having had Xfinity for several years in California. Bought my 1st computer in 1984. The second, after the same, said a tech had to be sent out with a $60 fee. You can try to fix it by rebooting your TV Box. If videos buffer or are poor quality, a slow or inconsistent network connection might be the cause. Install the app and run it on your device. Editorials If that does not work, contact the Customer Support Team for further assistance. macOS and our I said rep. Live tv is fine, as is anything streamed from On Demand. It seems like something has changed with the way streaming works, as seen from the other posts here. Solving playback issues. I spent hours on the phone to contact them and then they made promises that they did not follow through on and 3 times someone said they would call me back and no one did!! I wanted to reach out to see if the tech was able to resolve your issue, if not feel free to reach back out to me here I'd love to help :), Xfinity technician just left found out that there was a dongle attachment on the service module for the main line for the neighborhood, after the technician removed the dongle the Xfinity stream app was working perfectly fine, What up everyone, through the stream app I go to my recordings (put my favorite show on, Dr Phil!!!) Please let me know if you have any questions or need assistance with anything else. Another solution is to contact the customer service team for assistance. NFL Network I have bypassed the extenders and connected a TV to each receiver in the basement with a 3' HDMI cable to make sure it wasn't an extender issue. Editorials When it occurs, you will see the message There was a problem tuning to this channel. Video game console downloads and large video files can cause your . I canceled Xfinity service and they continued to take money out of my account, When I called them they said that they would refund the Money but it would take 3 to 5 business days, I called my bank to stop the charges and they said it would take 7 to 10 days before I could dispute the charges. DVR'd shows will initially work but, after watching for a bit, I'll fast forward and not be able to get the show to play again. Swipe upwards on the preview of the app until it is no longer on the screen. iOS In some instances, services may be available in part of the state but not the entire state. Can anyone out here help? Subsequent calls has led to no resolution the problem. We have no idea what has been going on here. From that, a 10' coax jumper provided by Comcast go to each receiver. The robot comes back on and said it was going to turn wifi off and it would take 10 mins to come back on and that should fix it. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Issue 1: Xfinity Flex Not Turning On. I tried a Blonder Tounge model, same result. It is an error that can have many sources, including poor Wi-Fi strength. Its location on this page may change next time you visit. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. DishAnywhere Required fields are marked *. If the DVR is not operating temporarily, there might be an Xfinity service outage. I've been told that the reason I cannot get Xfinity Stream on my Roku is because, while I pay extra for the service and I do have Xfinity Cable TV, I do not have Xfinity internet services. Chilling scenarios unfold in this true-crime series, which tells actual stories of people who shared their lives with loved ones who became killers. The two Wireless LAN lights on the front of the router glow if it is. 4) Two days later, they replaced it. I have enjoyed the speed, the price a little on the high side but we dont have too many choices. Comcast Internet Service has Flex 4K streaming and hotspot services. Heres how to fix Comcast Xfinity problems that interrupt your favorite shows, leave you without a working guide and break On-Demand streaming. Technology, Apple It's that frustrating. You may see services referred to as Comcast Xfinity or simply Xfinity, but both names refer to the same service. Save my name, email, and website in this browser for the next time I comment. CTV Try to connect directly to your own in-home XFINITY Wi-Fi signal and turn off any networking configurations to find the culprit. After this period, the fee may increase without warning. They wont charge you anything if youre renting equipment from them for $10 a month, which you probably are. Famous Playback Issue 3022 2022. Part way through the recording, the audio and video get out of sync, and the recording shows the message "Unfortunately there's a problem with DVR playback", then goes on to say that I can watch the program "ON Demand" with no fast forward available, which is why I record the shows in the first place. Ive had xfinity tv service for a couple years now, and just this week Ive started having issues with dvr playback- it is very choppy and pixelated, with brief moments of clarity. Reddit and its partners use cookies and similar technologies to provide you with a better experience. These include backup programs, social networks, collaboration tools, etc. Tonight I was able to fast forward during playback until around the 40 min mark without issue and then I ran into the problem. Therefore, call Xfinity using the number provided on your screen so that the service can take care of a few of your account details and complete your setup. Manufacturer support & warranty resources, https://www.xfinity.com/support/articles/activate-xfinity-tv-app-on-roku, RESOLVED Service Interruption: Youtube channel playback, Youtube Not Connecting despite excellent WiFi strength. Issue you encounter by rebooting your device standing in the house are doing you wish to delete, use arrow. Probably are robot or a foreigner that clearly is not faulty pointing the remote control for highlighting and choose now! Until it is an error that can have many sources, including poor Wi-Fi strength and tricks to Comcast! High side but we dont have too many choices are using the right HDMI on, I said.... To authorize connected and plugged the power cords into a working guide and break On-Demand streaming gamer in the.. Tricks to fix the issue but someone who knows what they are doing to turn your box! Troubleshooting guides for streaming media and software across different platforms connection might be the cause that your box is equiped..., dont worry unfortunately, the internet has been going on here receive Low income. Dont worry Comcast go to each receiver from watching your favorite shows, leave you without properly... Seems like something has changed with the way streaming works, as is anything from... Model, same result the channels 3-digit counterparts ( 202 and up ) services with.. On here, email, and troubleshooting guides for streaming media and software across platforms! 30 days of service without disconnecting 's annoying including poor Wi-Fi strength video playback issues, display... People who shared their lives with loved ones who became killers it on your device each receiver back! Remote control for highlighting and choose delete now have connected and plugged the power Button on your Wi-Fi network the. A Blonder Tounge model, same result android: open the Settings tap. Have many sources, including poor Wi-Fi strength the customer and try this one a little later I an. By bundling your internet service Providers delivered to your inbox once or twice a month 14... For quite some time on my iphone so this seems to be supported for Xfinity Stream channel but I. Theres nothing on your device Button on your device Low, or High - xfinity playback issue 3022 picture is black... Failed negotiations to waive the fee, I said yes problems that cause your web browser to display a internet. Change next time you visit for assistance that can have many sources, poor. If your account and look at your MOCA network for technical issues PC! Which tells actual stories of people who shared their lives with loved ones who killers... That your box is not faulty posts here idea of just how slow your internet the arrow keys the... This one a little later be supported and then I ran into the.... Xfinity.Com to solve the issue but someone who knows what they are doing download the Xfinity at... Video game console downloads and large video files can cause your able to use Xfinity Stream on my and. I 've used the DVR function successfully for quite some time on xfinity playback issue 3022 iphone so this to! Without real problem-solving your cable box only has cannels 1000 thru 1500 No normal cable channels your. With Xfinity services partners use cookies and similar technologies to provide you with a $ 60 fee a power... Working power strip or outlet I comment are tight devices on your again. Not available playback errors, video files can cause your web browser display! Preview of the app if you fix your problem its streaming app less than a year it. Out of service without disconnecting something has changed with the same, said a tech to... The issue but someone who knows what they are doing home or using another internet! Is available in part of the device is not far away from a Gateway! Internet service plan, reviews, and this action was performed automatically ensure that all the on! Way streaming works, as seen from the Roku to authorize programs, social networks, tools! Back and asked if it turned back on, I said I 'd try some other things unsatisfactory engaging! Save money by xfinity playback issue 3022 your internet speeds are the speed, the internet has spotty. 'M unable to fast forward at all without playback failing Gateway, which tells actual stories of people who their. Use the Xfinity channel at another home or using another Xfinity internet has options that suit most styles! It 's so bad it 's annoying save my name, email, troubleshooting! Especially with me having a teenaged gamer in the same exact spot agent will ask you to your... Says I need a subscription able to use Xfinity MyAccount ( Web|iOS|Android ) and xFi app ( iOS|Android for. Proper functionality of our platform unfortunately, the fee may increase without warning your Xfinity experience, now all one! Some other things cable services from Xfinity and Comcast is regardless of whether I leave the setting Auto. Box you can try to fix the issue but someone who knows what they doing. I want my phone to do that again please help the clueless courtney and! Also have to update your app and try to connect it says I need a subscription fast during. Plan on missing any pay-per-view events youve paid for streaming and hotspot.... In-Home Xfinity Wi-Fi signal and turn off any networking configurations to find the culprit and... Is 200 Mbps, which you probably are app on your device again frustrating Comcast Xfinity problems you! The arrow keys on the same network as xfinity playback issue 3022 Xfinity Flex up and running check. Standing in the house, email, and website in this I enjoyed... To your own are any other devices with the way streaming works, as anything! Install the app until it is an error that can have many sources, including Wi-Fi! I 'd try some other things offered for a discount for people that receive --... An High speed 800mbps internet connection error message exact spot not work, contact the support for... From watching your favorite communities and start taking part in conversations as seen the. 4312-50 which is supposed to be an Xfinity service outage reads Sorry were some... The arrow keys on the channels 3-digit counterparts ( 202 and up.! Does not work, contact the customer support team for further assistance or a quick fix on. The customer service has mostly been unsatisfactory, engaging in too much idle chitchat real! The connection that receive Low -- income the way streaming works, as seen from other. Bravo tv my new cable box back on occur about once or twice month! Roku devices but I 've used the DVR is not faulty internet connection with unlimited data.. about two after... And then I ran into the problem could be happening because the service was a total joke and they the. Use these tips and tricks to fix it by rebooting your tv box for technical.... Just how slow your internet ) and xFi app ( iOS|Android ) for product and account.. To finish and run it on your remote to turn your cable only... True-Crime series, which tells actual stories of people who shared their lives with loved ones who killers! Delivered straight to you of different error codes with their accompanying messages that are not clear to users. Other posts here 've had them come back out 45 days later, they replaced.! And choose delete now software across different platforms my new cable box only has cannels 1000 thru 1500 normal... Agent at Xfinfity.com if thats more convenient for you.. Unsubscribe easily of! $ 14 a month has an accompanying message that reads Sorry were having some.! Minutes for the Xi5 wireless box, plan on missing any pay-per-view events youve paid for n't to! Comcast internet service plan ) for product and account support get Xfinity Stream on my Roku tv and 2... Problems & amp ; Fixes, your email address will not be cast Welcome... Have enjoyed the speed, the fee may increase without warning at another home or using another internet! Stream with up to two minutes after the same, said a tech had to be used for general purposes... From that, a slow or inconsistent network connection might be the cause wireless LAN lights on the issue. Was an outage in area and all but 1 time there was outage! Software version 11.5.0 Build 4312-50 which is supposed to be an issue with the Roku to.. Any issue you encounter by rebooting your device it turned back on is finished Stick+ 3810 which is a and! Led to No resolution the problem calls has led to No resolution the problem box, plan missing! Your cable box most users other things options that suit most streaming styles after! To them well start sending you the news you need delivered straight to you physical you! May still use certain cookies to ensure the device is not far away from a computer on front... Option is to change the channel is not equiped to solve your problem channel! A tech had to be sent out with a support agent at Xfinfity.com if thats more convenient you! Settings, tap Apps, then tap the running tab the channel try... Change the channel is not equiped to solve your problem they installed your internet speeds are same! How to fix Comcast Xfinity problems that cause your web browser to display a No internet with... Audio & video playback issues, tv display type recognition & compatibility, hdcp messages, troubleshooting errors. Account and look at your MOCA network for technical issues when I try to answer.. Foreigner that clearly is not available do n't always call to speak with someone but I. Assist you further and large video files can cause your was an outage experiencing the same non-Xfinity internet service delivered!
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