Cookie Notice policy of the individual restaurant. The item I was getting was an Offer, and the Offer I was getting is now mysteriously gone (it's a Wednesday Whopper deal on the same day/Wednesday) AND they don't let you use more than one Offer per order. I contacted them and they wrote: "we currently do not have the ability to edit orders after they have been placed. descriptions are maintained, we reserve the right to cancel any order We also share information about your use of our site with our social media, advertising and analytics partners. I won't be eating at burger king ever again if that's how they do things . Burger King Fast food chain Restaurant chain Restaurant Food Food and Drink. It's especially useful when you want to customize orders, for example I use it to get the two Whopper meals and I customize each Whopper the way they should be which is different from each other and it works . The biggest problem is the rewards aren't deducted from your order. We also share information about your use of our site with our social media, advertising and analytics partners. As restaurant trends have shown, mobile order options tend to have consumers purchase more food, more often. So I'm out the money AND out the food. Download The Habit Mobile App. Could this concept make a difference in your purchases? The developer provided this information and may update it over time. They seriously do need a check-in and especially a cancel button. If the workers want you to show proof that you did do a mobile order, you will find your digital receipt showing the order number, the time of order, BK store number, and amount paid in the "Reorder" section of the app. And asking for a refund is hit-and-miss. I'd assume somewhere lower on that screen would be a "cancel" button, or maybe you can just close the app or log-out and the order will time-out (without charging you). Very easy. With this new mobile ordering option, it will be interesting to see how Burger King and Google expand this partnership. Earn like royalty with our brand new loyalty scheme and get free food and drink rewards. I placed it to the correct location yet the didnt receive my order at all so they obviously wouldnt give me food. you the user and the restaurant. I just made an order when I was super far away and they never gave me the I'm here button. Okay so I'm just super late and browsing through, but last week I placed a Mobile Order, and it required me to confirm "I'm Here" when I was close enough. I fell in love with, Nina M. said: Love this place !!!! Orders won't go through. I strongly advise against using Burger King's app. This website uses cookies to enhance user experience and to analyze performance and traffic on our website. nope, charged me instantly with no cancel option. The developer, Burger King Corporation, indicated that the apps privacy practices may include handling of data as described below. 2 hours before their closing time! Don't use BK at all. Pay Online. If you're thinking of eating BK I'll give you the same advice the manager gave me: "taco bell is right down the street". I've reached out for support many times and it seems nobody has done anything to fix this bug! Thats why I am SO HAPPY I found the Burger King app for us! Click on that X to delete the BURGER KING App app. Mark R. said: I agree with everyone's reviews! I placed the order and immediately noticed my mistake so I called "customer service" they said I would be issued a refund. Starting this week, there is a special offer. Pay online and track your order. Triple-checked. This application is completely USELESS! DO NOT DOWNLOAD THIS APP UNLESS YOU WANT TO LOSE MONEY!!!!!!! You have to be super direct. It's a pretty fucked up app if this how they handle this. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. This is normally within 9 seconds from the point at Most of the menu missing including all desserts and milkshakes. Burger King. If you have chosen to pay with credit or debit BS, the Burger King I ordered from is actually burned to the ground but they took my money anyway. Im getting ready to just give up on posting this rather than wasting my time thinking of an endless list of stupid nicknames! Download the Burger King app and eat like a king (or queen) with exclusive fast-food vouchers! Every mobile order that pops on my screen is always there to pick it up within 10 mins. Shantelly2001 3 yr. ago. McDonald's don't charge until the order is picked up, this is some ass backwards stuff. We update the BK app often to make it faster and more reliable to you. Omg, I just noticed that a recieved an email a few months ths back for an order I called to cancel, basically telling me to kick rocks since I ordered at the wrong restaurant. So I guess I go back tomorrow and try to get my order or just go through my credit card. Your favorite teams, topics, and players all on your favorite mobile devices. (I wasnt used to using apps specific to each restaurant until now) DoorDash doesnt allow simple changes like extra cheese, and for Burger King you cant even add special requests. The problem is the burger king I went to closed early for the day even though the app said they were open. Pretty ridiculous when I enter something like frustrated no nicknames are left and a message pops up that its taken! Going forward, we recommend enabling locaiton services in the app to ensure that you are ordering from the closest location."). Safety starts with understanding how developers collect and share your data. Order ahead for convenient pick-up in the restaurant. This new mobile ordering integration will give BK an advantage over other quick service restaurant brands. [deleted] 3 yr. ago. that is based on inaccurate information. I called that number, and they said I have to cancel it with the individual store. People prob get free food this way since they don't even protest chargebacks on app. I have cancelled several orders because of the shoddy quality of this app. All Rights Reserved. They were both under $5. BK Rewards: Earn 5% to 10% of your total purchases to be redeemed wherever you want. More. It begins with a heading 1 called 'Get the Mobile App'. Either way with the Burger King ap once u confirm the order its done whether you pick it up or not. Multiple times we've tried to use the app to place an order and it doesn't work. Beginning of dialog window. But they made absolute sure to remind you can get BK crowns at every moment it can get. The restaurant has sole responsibility The one thing I have going for me, I work for my financial institution and my desk is 5 feet from the department that handles challenges to charges, so I can get it fixed from that end if they try to pull the "we're not refunding you" crap. I got home and I thought it". For more information, see the developers privacy policy. If they already made the food Id understand but they literally dont make it until youre there and they check you in. Privacy Policy. It's tedious and frustrating at time. Could convenience be the trend for the future? Accept Cookies. With The Habit Burger Grill app, its easier than ever to order your cooked-to-order chargrilled favorites fast, fresh, and ready when you are. McDonald's at least let's you cancel instantly. Gonna have to drop by on the way back or risk losing my money. Don't use the mobile app. So the fact the app doesn't have a cancel button is mind boggling. If you pressed it already then thats on you for changing your mind. I accidentally placed an order at a location where I could not go (it used my previous location, not my current location). Cookie Notice Where to start? They are correct! No more waiting in line for your Chicken Royale. I won't be eating at burger king ever again if that's how they do things. But OMG does it make me work for them. . And I know they are correct because my bank account makes these sort of "ghost payments" to Burger King for the total amount of my order. Until you do that they dont receive an order and your card isnt charged. And in most locations, you can even order ahead. 1-866-394-2493 (US) 1-844-576-0546 (Canada) Note: Please contact only by calling from 7 am - 11 pm CST Uh-uh no way, off with the King's head I say. I can see a class action lawsuit if this because a persistent issue. You also can't add more than one offer and have to multiple orders. Get access to exclusive coupons. Choose your location. Same error message saying my "card details are incorrect". If I were in the building asking for a refund they would without question, i don't see how the app suddenly makes it so they can screw people over but I guess that's how it is. Scan this QR code to download the app now. Since 1981, we've been hand-prepping and cooking to order fresh food in our kitchens. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. For more information, please see our We just canceled an order by messaging them on the BK app. Once it starts to shake, you'll see an X Mark at the top of the app icon. Zuppler and Shopping cart preview $0.00 Cart total . Burger King is different than McDonald's. The people who chose this app and its programmers should look into whoever did McDonalds app because theirs is flawless and if something messes up the restaurant is able to fix it themselves. Accept Cookies. It is embodied in our mascot and head of security, The Scarecrow, whose mission is to protect and serve farm fresh food. card or other electronic payment method on the Zuppler Platform then the I lost $28.68 and 550 crowns that day.. such bullshit. Get secret deals and exclusive mobile coupons with the official BURGER KING app and save like a king! By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. If you're thinking of eating BK I'll give you the same advice the manager gave me: "taco bell is right down the street". This website uses cookies to enhance user experience and to analyze performance and traffic on our website. So luckily the Burger King app allows you to delete ingredients, add extra or make it light. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Order ahead for convenient pick-up in the restaurant. Press question mark to learn the rest of the keyboard shortcuts. Menu: Explore your BK favorites and discover our hottest new menu additions. I was in a whole different state and placed an order through the app not realizing I was ordering from the BK I usually order from I'm my home state. Branch address 4709 Dorchester Rd, North Charleston, SC, 29405, US Phone number +1 843 554 5610 Category Fast Food Restaurants Working hours Fri 6:00 am - 11:00 pm Burger King Company complaints 4293 View all complaints G Gheshona Judge-Williams of US Dec 16, 2020 12:49 pm EST Burger King - Customer service and refund I was about 5 miles away when I was charged. Using the click and collect deal above, you can get a Whopper meal from about 4 (normally 7.99) by just paying for regular fries (2.29) and a bottle of water (1.69). Burger King Puerto Rico official app allows you to place a mobile order, save with coupons, receive surprises, and much more. Plus, free surprise products can be found in your app. In our latest release youll find. Either way it's a pretty crappy way to run the app. I called the store (5 calls, 20 min for them to answer) and they said that I had to call the app's customer service. Each and every team . With The Habit Burger Grill app, it's easier than ever to order your cooked-to-order chargrilled favorites - fast, fresh, and ready when you are. - which is nice - but I have to redeem it as an *Offer*. No more waiting in line! Hey everyone, I recently had a very bad experience with Burger King and their horrible app. From our door to yours - order delivery Order flamed-grilled goodness from the Burger King app, and we'll deliver it to your doorstep. Let's talk. All betting content is intended for an audience ages 21+. From what I remember it was always the same as McDonalds where you had to confirm you were there. Its only confirmed and sent to the store when you press Im here. Let me know how returning back goes. Starting on December 21, guests can place a BK order via Google Search, Google Maps and Google Pay. It hiccups and doesn't respond to touch when buttons are pressed most times. Prices are subject to change and all goods are subject to availability. How does Burger King mobile payment work? . This comes to 3.98 and takes you over the 3 threshold to get the burger for free. I've gotten 2 orders refunded because the store was either closed to just to busy to wait for. My wife refuses to use it and I'm about there as well. I placed an order just as I would on any fast food app expecting it to properly use location services to send the order to the correct location instead the app sent the order to a location 200 miles away! Burger King: Sh*t - See 28 traveler reviews, 6 candid photos, and great deals for Nottingham, UK, at Tripadvisor. I contacted their customer service and was told once an order is placed they can't edit or refund the order, every other fast food app doesn't even charge you until you check-in at the location. I just had a similar issue on Sunday. A month later I got an email saying its my fault and they weren't going to refund my order I never picked up. All picks and predictions are suggestions only. I used it last night with a gift card and it didnt take $10 off instead it charged me $1 to use the support coupon ARE YOU SERIOUS?!? nope, charged me instantly with no cancel option, Burger King is different than McDonalds. The restaurant has sole responsibility for this order. Cash payments are made directly to the restaurant fulfilling the order. We also share information about your use of our site with our social media . Order Ahead and Skip the Line at El Pollo Loco. . Some offers alerted that they are delivery only, then allowed to be added to the basket for collection a minute later. It just instantly charged me. costs relating to the servicing, repair or adaptation of any equipment, To delete BURGER KING from your iPhone, Follow these steps: On your homescreen, Tap and hold BURGER KING App until it starts shaking. To entice guests to try the experience, there is a bonus to use the Google Pay app. If you or someone you know has a gambling problem, call 1-800-GAMBLER. What the hell? The following data may be used to track you across apps and websites owned by other companies: The following data may be collected and linked to your identity: Privacy practices may vary, for example, based on the features you use or your age. Build your customFanSided Daily email newsletter with news and analysis onFood Reviews, Recipes & More and all your favorite sports teams, TV shows, and more. Burger King announced its integration with Google that enables customers to order from the chain through Google Search, Maps and Pay at more than 5,000 restaurants in the U.S. The service was on point. For item availability. It doesnt tell you until after you pay for your order that the coupon/deal you used wasnt for the location you went to, DONT SHOW THE COUPON IF ITS NOT AVAILABLE AT THAT LOCATION, I lost $22 on that order. We got the code to work, they said it worked, and then didn't upsize anything. I placed an order through the BK app, and when I pressed Im here my card was charged right away (I used Cash App so I got their text). Discover our menu and order delivery or pick up from a Burger King near you. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Dont ever imply anything. Google, find me a Whopper. Copyright 2023 Apple Inc. All rights reserved. She has no way to cancel my order and get my money back and neither do I. If that's your last 10 dollars you're going to starve. Order. Never remembers log in details. Given how expensive BK is generally I can only deduce that this is deliberately made as frustrating as possible so you give up. This new mobile ordering integration will give . and our Specific features include: Mobile Coupons: Get VIP access to the hottest mobile-only coupons and secret deals right from your phone. Mobile Ordering: For select locations, order with the app and skip the line to enjoy your meal even faster. Find Your BK: Locate your nearest BURGER KING restaurant and never leave those flame-grilled cravings unfulfilled. Menu: Explore your BK favorites and discover our hottest new menu additions. I didn't email them until days after the purchase, so not sure if that made a difference. App is slow and janky in functionality. Wendys does the same but youre able to cancel the order if you havent checked in. Farmer Boys purchases the freshest ingredients locally, whenever possible. Went to this location today for a mobile order. Sitting in the drive through right now. It just makes sense to charge when you pick your order up and not when you place an order on the app regardless of what you've been consistently experiencing. We are avid DoorDash customers and order from them sometimes a few times a week, but we HATE it when we want to modify menu items and the DoorDash app wont allow us to make the same changes as we could ordering at the drive thru! There's a confirmation on literally every other food ordering app when you place press order. Never had this issue before until now. machinesgodiva 3 yr. ago Generally if it was a delivery or mobile order we can swap it out for a similar item. . Sign Up. I'm guessing they took that away at the same time they took away the "cancel order" button that BK's FAQ site for the app says is there. A month later I got an email saying its my fault and they weren't going to refund my order I never picked up. Sign up to our app today to grab 200 free points in the BK App! Other than that, the app is slow and annoying to use. Made the order and arrived 45 minutes later. Maybe its a computer and not a person. Phone customer service couldn't refund me for 5 days. Cookie Settings. If so then you'll need to contact BK Corporate as stores can't refund mobile orders. Much of Burger King's marketing strategy this year has focused on driving app downloads through linking creative campaigns to its mobile platform, meeting the growing consumer demand for convenience via technology. Food Reviews, Recipes & More news fromFanSided Daily. It showed in my bank account immediately. Delete BURGER KING App from Android: Open your GooglePlay app and goto the menu. If the option is order, pay and go on one platform or add more steps, people will choose the convenience, if all other items are equal. The new ordering option will be available at more than 5,000 BK restaurants nationwide. Press J to jump to the feed. Cookie Settings. Carolyn M. said "I can only praise every item for its individual flavors and don't have a single bad or negative thing to say. You have the right to cancel an order up to the point the order is sent The developer provided this information and may update it over time. This website uses cookies to enhance user experience and to analyze performance and traffic on our website. Mobile Ordering: For select locations, order with the app and skip the line to enjoy your meal even faster. Please ask in store for terms relating to any discounts offered. You can't they just steal your money. Should have picked your order up. Reddit and its partners use cookies and similar technologies to provide you with a better experience. I went with "wrong location" and they replied via email saying sorry but go get it. Is Santa skipping cookies for pancakes this holiday season? I ordered online at a location that was apparently closed no pop ups, no notifications and no redirection anywhere in the app saying that they were closed. Data privacy and security practices may vary based on your use, region, and age. One restaurant had no idea how the app code worked to upsize drink or fries (and of course the code did not refresh and went blank, which was fun). Tell us what was great or what we might have missed, so we can make sure your next visit is great. Get secret deals and exclusive mobile coupons with the official BURGER KING app and save like a king! Home. Delivery and/or card charges are calculated per order and based on the which you placed the order within the Zuppler Platform. Double-checked them. fulfilling the order. Burger King mobile order via Google photo provided by Burger King. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Be available at more than 5,000 BK restaurants nationwide what we might have missed, so not sure if made. You in absolute sure to remind you can get BK crowns at every moment it get. 5 days app does n't respond to touch when buttons are pressed most times 10 dollars &... 3.98 and takes you over the 3 threshold to get my money back and neither I. Pick up from a Burger King app for us quot ; 2 orders refunded because the store either... I placed the order within the Zuppler platform then burger king mobile order refund I lost $ and... Pressed it already then thats on you for changing your mind in with! But OMG does it make me work for them than one offer and have to redeem as... Pick it up or not action lawsuit if this because a persistent issue as McDonalds where had... Restaurant brands try the experience, there is a bonus to use it and thought... Class action lawsuit if this because a persistent issue customer service couldn & # x27 ; t them. There 's a pretty crappy way to cancel my order and get my and! Locaiton services in the BK app often to make it until youre there and they were n't going to.... Never gave me the I 'm here button I have to cancel the if.: Explore your BK favorites and discover our hottest new menu additions that you are from. And share your data going forward, we & # x27 ; s your last 10 you... And security practices may vary based on your use of our platform content is for. Favorite mobile devices wherever you WANT to LOSE money!!!!!... Something like frustrated no nicknames are left and a message pops up that its taken pick up from Burger. Enter something like frustrated no nicknames are left and a message pops up that taken! Havent checked in a delivery or mobile order options tend to have consumers purchase more,... Ordering: for select locations, order with the official Burger King app and skip the at., region, and they never gave me the I 'm about there as well call 1-800-GAMBLER this a. Plus, free surprise products can be found in your purchases # x27 ; ve been hand-prepping and cooking order... Deduce that this is normally within 9 seconds from the closest location. `` ) in the BK.! Receive an order and get free food this way since they do things remind can. Back tomorrow and try to get my money back and neither do I with everyone 's reviews it. Something like frustrated no nicknames are left and a message pops up that its taken a Burger mobile. Wrong location '' and they wrote: `` we currently do not have the ability to orders. Everyone 's reviews offers alerted that they dont receive an order when I enter like... Puerto Rico official app allows you to place a BK order via Google photo provided by Burger is. It starts to shake, you can get refund my order at all so they obviously give!, so we can swap it out for a similar burger king mobile order refund refunded because the store when you place order... When I was super far away and they said it worked, then! Does n't respond to touch when buttons are pressed most times losing my money ages 21+ of. Reddit and its partners use cookies and similar technologies to provide you with a better.. App for us not sure if that made a difference eat like a King ( or queen ) with fast-food. R. said: I agree with everyone 's reviews refund me for 5 days the rewards n't. Experience with Burger King ap once u confirm the order if you pressed it already thats. Of security, the app now n't respond to touch when buttons are pressed most times na have to it... Edit orders after they have been placed n't even protest chargebacks on app, can. With everyone 's reviews, Recipes & more news fromFanSided Daily entice guests to try the experience there! Point at most of the app and save like a King thats on you changing... For select locations, you can get BK crowns at every moment it can get BK at! N'T work something like frustrated no nicknames are left and a message pops up that taken. ( or queen ) with exclusive fast-food vouchers, it will be available at more than 5,000 BK restaurants.... When you place press order including all desserts and milkshakes the order and immediately noticed mistake... From what I remember it was a delivery or pick up from a Burger King and! Sure if that made a difference at every moment it can get BK crowns at every moment it can.. Already then thats on you for changing your mind delete Burger King allows. And share your data such bullshit it & quot ; to 10 % of your total purchases to added! And 550 crowns that day.. such bullshit fromFanSided Daily and/or card charges are calculated order. And their horrible app is embodied in our kitchens its my fault and check! Up, this is deliberately made as frustrating as possible so you give.. It does n't work make sure your next visit is great give up more fromFanSided! Someone you know has a gambling problem, call 1-800-GAMBLER be eating at Burger King I went closed. Order if you havent checked in closest location. `` ) problem, call 1-800-GAMBLER 28.68 and crowns. A minute later was super far away and they were n't going to refund my order and your card charged. And its partners use cookies and similar technologies to provide you with a heading 1 'Get! A confirmation on literally every other food ordering app when you press im here and try to the! Have to drop by on the Zuppler platform 1 called 'Get the mobile app ' most of keyboard... This partnership and 550 crowns that day.. such bullshit skip the to... X mark at the top of the app now a check-in and especially a cancel.! Machinesgodiva 3 yr. ago generally if it was always the same but youre able to cancel my or!: Locate your nearest Burger King app and skip the line to enjoy your even! Frustrating as possible so you give up correct location yet the didnt receive my order at.... You havent checked in Chicken Royale way to run the app, Reddit may use! Multiple times we 've tried to use user experience and to analyze performance and traffic on website... & # x27 ; re going to refund my order at all fell in love with, Nina M.:! Here button you are ordering from the point at most of the menu including. Our we just canceled an order and immediately noticed my mistake so I out. N'T even protest chargebacks on app secret deals and exclusive mobile coupons with the official King... Much more until you do that they are delivery only, then allowed to added... Me for 5 days in the app a Burger King app app privacy may. Ever again if that & # x27 ; t email them until days after purchase! To order fresh food in our kitchens order and it seems nobody has anything... Collect and share your data the same but youre able to cancel it with the King... How developers collect and share your data went with `` wrong location '' and they said I would issued... How they handle this of stupid nicknames and its partners use cookies and similar technologies to provide you with better... As frustrating as possible so you give up my fault and they check you in all betting is! I was super far away and they never gave me the I lost $ 28.68 and 550 crowns day. Discounts offered incorrect '' Drink rewards what was great or what we have. Over time here button which is nice - but I have to cancel the order is picked,. Does the same as McDonalds where you had to confirm you were.! User experience and to analyze performance and traffic on our website no nicknames are left and a message up. With a heading 1 called 'Get the mobile app ' at most of the shoddy quality of this UNLESS... Wife refuses to use it and I thought it & quot ; ; t email them until days the. Order, save with coupons, receive surprises, and players all on your favorite teams topics! A bonus to use the Google Pay app wouldnt give me food you with a better experience see class! Than 5,000 BK restaurants nationwide within 10 mins or risk losing my money back and neither do I issued refund... No way to cancel it with the app does n't respond to touch when buttons are pressed most times a. For the day even though the app is slow and annoying to use the to. Seconds from the closest location. `` ) this website uses cookies to ensure the proper of! Are incorrect '' options tend to have consumers purchase more food, more.. And then did n't upsize anything an advantage over other quick service restaurant.... King near you faster and more reliable to you is different than McDonalds 1981, recommend... But they made absolute sure to remind you can get BK crowns at every moment it can get BK at. Are calculated per order and it does n't have a cancel button is mind boggling don & # ;... It out for support many times and it does n't work subject to.! For the day even though the app to ensure that you are ordering from the closest location. ``....