The resort has a few different pools, including a lazy river which our group enjoyed very much. Resort Map Awards and Recognitions Our star-worthy experiences are turning heads. For a new resort this place is falling apart in some places if you look closely. Yes, it conveniently offers a business center, meeting rooms, and a banquet room. It seemed to get really busy on the weekend. But Planet Hollywood Cancn, the brand new, five-star, Autograph Collection All-Inclusive Resort, may have to be added to that list. Be sure they will be even more motivated. I could go on to call out other missteps by the front desk and butlers but why bother. It's so sad, this is such a beautiful resort but unfortunately as a Marriott Elite member and travel agent I will never refer this resort to anyone. 5. Reserved exclusively for Adult Scene gues. Details of how the people died, or whether the slayings were related, were not released. 12:00 pm. An Autograph Collection All-Inclusive Resort. There was also zero offer for compensation based on our failed experience in the first 20 hours. This was a daily occurrence. We enjoyed the Lazy River and playing Bingo. Check-in: Planet Hollywood Adult Scene Cancun. Unwind and celebrate life in this romantic Italian trattoria where you can indulge in favourite Italian comfort foods and an ambient dining experience. Our experiences at the restaurants were mostly good. Yes, dry cleaning and laundry service are offered to guests. Didnt have one obviously because we were told you didnt need to make them. My husband was in line twice around 7am to get reservations for that night. We have loved every minute we have been here. So, there was no way almost all of the queuing plebs could have made reservations. The surf was rough. Even though they had multiple rooms to cover, they were responsive and attentive. Blue Diamond Hotels and Resorts Inc. All rights reserved. The all-inclusive Planet Hollywood Beach Resort Cancun Aerial view of the hotels in this beach resort The inauguration of this 898-room hotel complex, whose investment reached 200 million dollars, was scheduled for December 15, 2020. Ricky at the Customer Service Desk has been very helpful in numerous ways. Shipwreck Cove and Jurassic Splash Park, lazy river, and four pools, Hollywood memorabilia, entertainment-themed facilities and amenities, Disco, movie theater, and daily and nightly entertainment, Planet Play ($) trampoline park and arcade, We encourage you to follow credible sources for travel updates and protocols on the development of COVID-19, including the Center for Disease Control and Prevention, For any additional inquiries about our Safety-Assured Vacations or. In April, 14 murders were reported in 36 hours. Yonathan is the best! Not as good the second time. This is the version of our website addressed to speakers of English in the United States. Invite your loved ones to a star-studded, all-ages getaway. After feeling exacerbated, I went to the manager Roberto Bono. Areas that needed improvement were housekeeping who didn't replenish basics like wash clothes and coffee. Let our collection add to yours. We had raw burgers from Shores at lunch one day. The best night for entertainment was the Queen tribute. Indulge in the incredible flavors and techniques of Japanese cuisine. It looks like it was an an older resort that was completely overhauled, although in some areas, tile, rust are apparent. It's been very disappointing!! Stay connected while youre away with a suite of tech-savvy services. Cheeco, Amilyn, Yimin, are just a few that stood out to us. And you dont get it unless you ask. From the moment you make your grand entrance to when you take your final bow, and any time in between, our glitzy lobby bar stands ready to serve you freshly made cocktails, delicious wines, and your favorite beers. Claim your listing for free to respond to reviews, update your profile and much more. Experience customized fine dining at 6th Sense Chefs Table, sure to be one of the highlights of your vacation. Own or manage this property? For any additional inquiries about our Safety-Assured Vacations orCOVID-19 viral testing, pleasecontactthe resort directly. We are frequent visitors to Mexico and the Caribbean, and would say that this was one of our very favorite resorts! Carretera a Punta Sam, SM006 MZA 002 LOTE 07-08, ZONA . The bed and pull out sofa (there is actually one on each side of the room, though we only used one) were both comfortable. The next time someone with us went at 12:45 to wait until 3:00. Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast. You must take the test no more than three days before your flight. We also received three. UPGRADE TO THE STAR CLASS TREATMENT Personal Agent to handle all arrangements and reservations* Preferred bar labels and in-room snacks* Preferred room locations Private pool for STAR Class guests Nightly turndown service This resort was absolutely amazing, and it has EJtheTravelDivas stamp of approval for a spot where you can enjoy your vacation and turn all the way up with non-stop activities or all the way down, should you just want to max and relax. No activities take place on the adult scene side of the resort. This material may not be published, broadcast, rewritten, Eight bodies -- two of which were dismembered and shoved in plastic bags -- were discovered on the streets of the Mexican resort city Cancun, prosecutors said Tuesday. However, I had the pleasure of trying the following places: I could go on and on about the resorts food, but you will have to experience it all for yourself. Dear Lorna, Thank you for sharing your review of Planet Hollywood Cancun. If you go early you will have less wait time. 3:00 pm, Check-out: Pool & hot tube close at 7pm. Our team checks each review posted on the site disputed by our community as not meeting our. My husbands only pair of sandals fell apart, and he contact cemented the soles back on so that my husband could get the last few days of our trip out of them. The beach has incredible soft white sand and beautiful turquoise water. Get A-list treatment when you upgrade to STAR Class for access to exclusive areas, preferred room locations, and more. The Planet Hollywood Hotel is in Playa Mujeres, north of Cancun. The restaurants vibrant flavors co-star with beautiful ocean views for an elegant dining experience. I hope you give us the opportunity to host you again in the near future and allow us to make you live a greater experience at Planet Hollywood Cancun. Essentially they are your one stop for dinner reservations, activity ideas and any other issues you might have. Our culinary team will create a gourmet meal or snack for you to savor in privacy any time the craving strikes. What are some restaurants close to Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort? You will get more bang for your buck. per adult (price varies by group size) Captain Hook: Pirate Show and Dinner Cruise in Cancun. When you say the PCR testing is included with the stay, does it mean there is no extra costs?? more. Legal Statement. Also there was rarely popcorn there which did disappoint the kids. This was a daily occurrence. We are Adults Only Scene but have chosen to spend our two weeks at the family pool. Brazza Grill. $38.00. We have nothing negative to say about this resort except we dont want to leave. Yes, dry cleaning and laundry service are offered to guests. Discover our unique collection of over 180 independent hotels carefully crafted to leave a lasting imprint. Due to the recent U.S. travel entry requirements of a negative COVID-19 test to enter into the United States, Planet Hollywood offers the test on the property, and it is included in your stay. Allow our culinary team to whip up something spectacular to savor in-room, day and night. Does Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort offer any business services? He was amazing!! We are not Star Class and have had no issues getting into them. All Rights Reserved. Party like Hollywoods elite with a classic cocktail or your favorite tropical drink at Studio Disco Bar & Lounge. Cancun has seen 14 murders in just 36 hours - the highest ever in the country's recorded history, according to Noticaribe. You dont need to leave the comfort of your suite to indulge in an award-worthy meal together. Weve created the ultimate beachfront vacation locale featuring Hollywood memorabilia, themed experiences, a star-worthy spa, and a variety of all-inclusive dining venues and bars, transforming the everyday all-inclusive vacation into a PHabulous getaway. The bar was not open consistently in this area, though that would be a great improvement for the resort, but we had no trouble bringing our own drinks from downstairs. Dear Scott, Thank you very much for being our main Star of the show and for your comments, both towards our hotel and the service of our team, but most of all for letting us know about all the fun you had at our resort with your friends. The meal was great. Take your appetite under the sea and enjoy a wide array of fresh fish caught just off shore at Catch Seafood Restaurant. Costa Mujeres white-sand beach, lazy river, and four pools, Hollywood memorabilia, entertainment-themed facilities and amenities, Disco, daily and nightly entertainment, sports and activities, Access to neighboring Planet Hollywood Cancun, Planet Play ($) trampoline park and movie theater, We encourage you to follow credible sources for travel updates and protocols on the development of COVID-19, including the Center for Disease Control and Prevention, For any additional inquiries about our Safety-Assured Vacations or. Punta Sam, Carretera Mza 002, Lt. 7 Salinas, Costa Mujeres 77400 Mexico, Lock in the lowest price from these sites. Including spa and cabana rentals. The second time we went later. Reserved exclusively for STAR Class members, this venue promises an exclusive experience just steps from the sand with a panoramic view of the ocean. Our kids loved the pools, the kids activities and my wife and I were impressed by the resort amenities. One of our favorite things at this resort, which does not seem to be well known or well advertised, was the patio over top of the main lobby (next to the Fast Drivers desk, head up the stairway towards the disco). Friends at PH Cancun Chef Table. Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort 3,932 reviews #13 of 20 hotels in Costa Mujeres Save Share Punta Sam, Carretera Mza 002, Lt. 7 Salinas, Costa Mujeres 77400 Mexico 011 44 20 3027 4841 Visit hotel website Check In / / Check Out / / Guests Hotel direct offer! The food was so so. Once we didnt get in. Just make sure whenever ordering drinks to request preferred bar labels! He got us in. Pay the extra for the star class upgrade. Mingle with like-minded guests over carefully crafted cocktails at this unique bar. Stay connected while youre away with a suite of tech-savvy services. Indulge in delicious Brazilian cuisine, churrasco-style, at Braza Grill & Churrascaria. Traveling with 4 friends for a 50th bday celebration. At no time during check-in were we told where everything is or how the restaurant situation should go! Indulge in the incredible flavors and techniques of Japanese cuisine. However, it did end promptly at 10:30. Absolutely terrible service in regards to trying to eat a meal. The sports bar was also good. Come and meet the new Guy on the block. Enjoy star treatment, delicious cuisines, and signature libations from around the planet at any of our 11 eateries and 11 bars. Staff and tourists near the Mexican resort city of Ca Planet Hollywood Adult Scene Cancun, An Autograph Collection- All Inclusive is the perfect place for a vibrant, authentic vacation experience. Find your perfect escape just 45 minutes from Cancun International Airport in the glamorous haven of Costa Mujeres. This was after a long wait. But nevertheless, workers are actively improving things on a daily bases, fixing lights, painting patios, etc.. Star regards, Jonathan Iriarte General Manager, Overall we had a great vacation at Planet Hollywood with friends (30 of us including kids). Queued for an hour and a half only to be told the upper classes had already booked over 80% of the tables without needing to physically queue. Ten of the restaurants are on the family side, which is open to both sides of the complex, and the other two restaurants are located on the exclusive Adult Scene side. The beach is nice, it feels like home. We will see you soon in Planet Hollywood Cancun. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. None of the deaths occurred in Cancuns beach-side hotel zone. I hope you give us the opportunity to host you again in the near future and allow us to make you live a greater experience at Planet Hollywood Cancun to change your perception. We had to wait but probably only 45 minutes. As a star, enjoy access to all amenities at neighboring Planet Hollywood Cancun, like the Hollywood-inspired spa, lazy river with float-up bar, and non-stop entertainment. Dear Lorna, Thank you for sharing your review of Planet Hollywood Cancun. It seemed to get really busy on the weekend. So we finally left after the last time as it didnt seem like it was going to be fixed. Daily and nightly entertainment for all ages, Hollywood memorabilia, themed experiences, and round-the-clock star treatment set the scene for a one-of-a-kind Cancun adventure. We are Adults Only Scene but have chosen to spend our two weeks at the family pool. Primary Menu. There are very few places to eat during the day so we basically ate the same food everyday. I booked & paid for the 2 queen bed swim up & thats what I expect. The food is amazing at all restaurants, specialty and buffet. Ended up in our room ordering room service which I was told would also be an hour and 20 minutes to get. 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